Senior manager, business continuity management

The Opportunity

Manulife Group Functions (GF) is seeking to hire a Senior Manager, Business Continuity Management. This role will enable business and IT partners to recognize and manage their business continuity and operational resilience risks in a dynamic environment. It will participate in critical projects and initiatives to ensure business continuity risk is always considered, assessed, and managed. The role serves as a trusted partner to guide the business and empower them to protect their critical business processes and ensure operational resilience.

Responsibilities

• Develop and implement transition plans for segment third-party vendors to ensure seamless continuity of operations.

• Serve as the primary contact for business continuity requirements.

• Enhance the operational business risk management framework by mapping various items daily to support resilience.

• Provide support for business continuity efforts, aligning with Manulife's new resiliency model.

• Empower business partners to identify and manage their business continuity and operational resilience risks effectively.

• Lead and participate in key projects and initiatives, ensuring that business continuity risk is consistently considered and managed.

• Collaborate remotely with a team to achieve business goals while safeguarding our ability to deliver infrastructure services during disruptions.

How will you create impact

You will lead the implementation of operational resiliency, a new initiative within the business continuity field. This role places you at the forefront of this project, ensuring all testing is completed in a timely manner. You will gain valuable insight into managing and navigating this emerging area, making this a forward-thinking leadership position.

What motivates you

• You are dedicated to ensuring the continuity of operations, always listening, engaging, and acting for the benefit of our customers.

• You think strategically, with a curiosity to discover ways to use your agile approach to enhance business resilience and outcomes.

• You thrive in collaborative environments, enjoying the process of working together to ensure operational continuity.

• You take ownership and build robust solutions, focusing on what truly matters for business continuity.

• You uphold integrity, doing what is right and speaking up to protect our critical business processes.

• You share your humanity, helping us build a diverse and inclusive work environment that supports resilience for everyone.

What we are looking for

• 5 years of experience in Business Continuity, Business Resilience, Information Technology/Systems, Project Management, or Vendor Management from a large, complex organization.

• Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP) is a plus or working towards obtaining certification.

• Strong personal computing skills (MS Office) and familiarity with BCM Planning tools and/or relational databases (e.g., Fusion Risk Management, PowerBI).

• Broad understanding of system technologies and Business Resilience/Disaster Recovery tools and techniques.

• Excellent communication skills, including the ability to develop and deliver effective user education sessions and presentations to all organizational levels.

• Proven ability to build relationships, engage, and influence others.

• Knowledge of OSFI (B10 & E21) is required.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.