Senior Manager, Business Banking Platforms

Scotiabank; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Scotiabank is seeking a Senior Manager for Business Banking Platforms in Canada. The role leads Agile squads, shaping platform capabilities across multiple channels and coordinating with diverse stakeholders to deliver value to clients.

The position requires deep experience in product ownership, onboarding, and servicing platforms, with strong knowledge of risk, compliance, and client experience optimization. Toronto-based role with evolving digital platforms.

Qualifications

• 5+ years of experience building customer/advisor facing onboarding/credit/servicing platforms.
• Knowledge across Product Management, Agile/Scrum, Engineering, UX/UI, Sales/Marketing, and Finance.
• Strong organizational, analytical skills with attention to detail.

Responsibilities

• Lead as Business Owner/Product Owner within an Agile Scrum team.
• Collaborate with internal and external stakeholders to align with business objectives.

Skills

Product Management

Agile/Scrum

Engineering

UX/UI Design

Sales & Marketing

Finance

Tools

PEGA

Constellation

nCino

Job description

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Title: Senior Manager, Business Banking Platforms

Requisition ID: 275568

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Business Banking Domain in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the agile team’s business strategies and objectives. Ensures all activities conducted are compliant with governing regulations, internal policies, and procedures.

Accountabilities

Lead s and drive s a c lient focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Leads the Agile and Design Think ing focus to enhance sales and /or servicing platform capabilities for Business Banking in Canada .

Delivers outcomes that improve c lient and employee experience and core business success metrics including new client acquisition growth, engagement metrics and process efficiency gains.

Leverages new technologies and innovation during development cycles to eliminate c lient friction points.

Plays the Business Owner /Product Owner role within an agile environment ensuring the Squad members are fully equipped to contribute to maximizing business value & enhancing c lient experience.

Defines backlog items, ensuring sufficient depth and clarity of groomed stories/bug fixes , ensuring items are available at all times for consumption by d evelopment teams.

Actively contributes to the day-to-day operations of the Business Banking Squad s ensuring alignment with business objectives and priorities.

Focuses on ensuring backlog items are clearly articulated and well understood by developers and testers and removes obstacles and/or impediments to support effective sprint cycles .

Contributes to building enterprise capabilities and expertise of ‘Agile’ project management.

Champions collaboration with all inte rnal and external stakeholders and

E ffectively communicates product release contents and expected product capabilities/customer journey to appropriate stakeholders.

Understand s how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Build s a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours ; communicating vison/values/business strategy ; and, managing succession and development planning for the team .

Is this role right for you? In this role, you will:

Business Lead/ Product Owner within a Scrum Team

Canada Only (English and French)

Platform Capabilities available through multiple channels – PEGA, Constellation, nCino, ect

Co-ordinates with other Business Banking Technology Squads

Delivery/Fulfillment of multiple business banking products (D2D, Savings, Express Credit [Visa, Credit Line, Overdraft Protection, Cash Management], and Servicing Capabilities

Impacts multiple systems (SBH, nCino, CIS, DDA, TSYS, RTA, Scotiaworx, DRE/DM)

Includes changes for KYC/AML, CASLs, Sales Practices, Fraud Management, Global Risk Management

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

You have 5+ years of experience in a role building customer/advisor facing onboarding/credit/servicing platforms

You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance

You have excellent organizational and analytical skills with strong attention to detail

You have a curious and experimental mindset to drive innovation amidst uncertainty

Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organization

Thorough understanding of Business Banking Client needs and preferences

Strong collaborator with proven ability to lead, influence and coordinate sometimes conflicting stakeholders

Flexible and adaptable within a dynamic business environment with ability to anticipate and react quickly to technological/market change

Working Conditions:

• Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically may be required .

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.