Senior Manager, Business Applications (12-month maternity leave contract)

Make-A-Wish Foundation; Saskatoon; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Join a forward-thinking organization dedicated to creating life-changing wishes for children with critical illnesses. As a Sr Manager in Business Applications, you will oversee Salesforce operations, lead a skilled team, and drive innovative solutions that make a real impact. This role offers a collaborative environment where your contributions are valued, and you can truly make a difference in the lives of children across Canada. With a hybrid work model, competitive compensation, and a commitment to employee wellness, this is an exciting opportunity to be part of a mission-driven team.

Benefits

Group health and dental premiums fully covered

RRSP contributions

Annual vacation starting at three weeks

Employee Wellness Program

Continuous learning and development opportunities

Fun employee activities and contests

Qualifications

• 5+ years in Salesforce administration and development.
• Experience leading teams and managing data integrations.
• Salesforce Administrator certification required.

Responsibilities

• Manage Salesforce operations and user support.
• Lead development projects and ensure data integrity.
• Collaborate with teams to improve business processes.

Skills

Salesforce Administration

Project Management

Data Management

Team Leadership

Communication Skills

Education

Post-secondary education in Information Technology

Tools

Salesforce

Office 365

GitHub

Job description

The best prescription I've ever given is a wish."

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

WHAT IS YOUR BIGGEST WISH?

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

It's been wonderful to have this wish to look forward to... It's wonderful to see [Rowan] with something that brings him pure joy after all he's been through and missed out on!"

• Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

MISSION, VISION AND VALUES

Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

WHAT'S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
• Annual vacation starting at three weeks & additional paid leaves
• Work / life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

The best prescription I've ever given is a wish."

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

WHAT IS YOUR BIGGEST WISH?

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

It's been wonderful to have this wish to look forward to... It's wonderful to see [Rowan] with something that brings him pure joy after all he's been through and missed out on!"

• Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

MISSION, VISION AND VALUES

Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

WHAT'S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• Annual vacation starting at three weeks & additional paid leaves
• Work / life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

WHERE YOU COME IN

We are looking for a Sr Manager, Business Applications to join our team at Make-A-Wish Canada. Reporting to the Director of Business Applications, you will oversee the daily operations of our Salesforce CRM and related solutions, ensuring their optimal performance and reliability. Leading a team of skilled direct reports, this role will deliver successful development projects from inception to completion, coordinating with cross-functional teams to deliver innovative solutions that meet business needs.

This role will oversee data management activities, including complex data integrations and data cleansing, ensuring adherence to organizational standards. Strong leadership, project management, and technical skills are essential to drive success in this dynamic and impactful position.

This role can be based in any Make-A-Wish Canada office and is a full-time, hybrid, 12-month contract position.

WHAT YOU WILL DO

• Manage a team to support the user community, resolving system, process, and data-related issues while adhering to established performance metrics.
• Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes.
• Oversees all Salesforce administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
• Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines.
• Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols to maintain existing functionality and data integrity.
• Lead the design and development of system and data integration, automating processes where feasible, and continually maintaining data integrity. Ensure data integrity and accuracy across the Salesforce platform.
• Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
• Provide technical expertise in CRM best practices, business process design, data management, and the applicable functional capabilities of the Salesforce platform, while identifying opportunities for the organization with each new functionality release.
• Maintain and nurture relationships with business users, vendors, and development partners.
• Develop and deliver training programs to ensure users are proficient with Salesforce tools and features.
• Foster a culture of continuous learning and improvement within the Salesforce team.
• Other duties as assigned.

WHAT YOU BRING

• Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
• 5+ years of experience administering, developing, and providing direct end-user support in a Salesforce environment, preferably with Nonprofit Success Pack (NPSP).
• 3+ years of experience leading teams in administrative services and development projects.
• 2+ years of experience managing complex data integrations and data management activities.
• Salesforce Administrator certification required. Advanced Administrator, Architect, and Developer certifications are an asset.
• Proficient in Office 365 with expert-level skills in Excel.
• Experience in the following technologies is an asset : Salesforce Nonprofit Success Pack (NPSP), Form Assembly, Demand Tools, Omatic Cloud, and Canadian Tax Receipting app.
• Experience using Salesforce DevOps Center or GitHub or equivalent release management software is an asset.
• Project management experience and certification are considered valuable assets.
• A demonstrated ability to understand and articulate complex requirements.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
• Ability to communicate both written and orally in English; French is an asset.
• A clear Criminal Background Check is required.

YOUR WORK ENVIRONMENT

• Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
• Occasional day and / or overnight travel.

Physical / Mental Effort

• Work under pressure of tight deadlines, with a high-volume workload, and with multiple demands & changing priorities.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process

Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!

Since 1983, Make-A-Wish Canada has granted over 38,500 wishes across the country, over 1,000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world's leading children's wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process

Our recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!

For 40 years, Make-A-Wish Canada has granted over 39,000 wishes across the country, 1,389 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of a network of the world's leading children's wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide. For the second year in a row, Make-A-Wish Canada has been named a Great Place to Work and in 2024 was named to the Top 100 Best Workplaces for Giving Back.

JOIN OUR ONLINE COMMUNITY

For more information on how you can support Make-A-Wish Canada or get involved please visit our website at makeawish.ca.