Senior Manager, Audit Services

Manulife John Hancock; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

Manulife John Hancock is seeking an experienced audit professional to lead audit and advisory projects within our governance and risk management framework. You will develop risk-based audit strategies, coach junior staff, and deliver concise, actionable audit reports.

Joining a global team, you will engage across North America and Asia, leveraging data analytics to enhance audit coverage and efficiency while fostering an inclusive environment that supports growth and development.

Qualifications

• Ability to quickly understand business processes and risk implications, analyze complex situations, and provide value-added feedback.
• Strong written and oral communication to convey recommendations clearly.
• Leadership to guide departmental and project objectives and develop staff.

Responsibilities

• Lead audit and advisory projects per department standards within budgets and timelines.
• Develop risk-based audit strategies and scope based on unit risks.
• Coach junior staff and review test procedures and results for objectives and documentation.
• Provide practical, value-added recommendations and well-organized audit reports.
• Embrace data analytics to improve audit coverage and efficiency.
• Maintain positive relationships with management and stakeholders.

Skills

Communication

Leadership

Relationship building

Multitasking

Diversity and inclusion awareness

Education

University degree

CPA/CA designation preferable

CIA/CISA designation preferable

Tools

GRC tool

Data analytics tools

Job description

About the Audit Group

Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to a wide range of business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

About our Audit team

Join Manulife's dynamic Audit Team and play a key role in strengthening governance and risk management. As part of our global team, you'll collaborate across North America and Asia in diverse areas such as Human Resources, Third Party Risk Management, AI and Marketing. At Manulife John Hancock, we are committed to fostering an inclusive environment -empowering our teams to thrive and deliver meaningful impact. Be a part of a team that makes a difference and helps shape the future at Manulife.

Learning Opportunities

As an audit professional at Manulife, you'll use advanced tools like a centralized GRC tool, data analytics, and generative AI, to drive impactful audit outcomes. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to various audit strategies and specialized training. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company. Join a team committed to your expertise, growth, and development!

Position Responsibilities

• Lead audit and advisory projects in accordance with department standards, within resource budgets and target dates, reporting any scheduling or budget over-runs to Director.
• Understand the risks being managed by the business unit and develop concise risk-based audit strategies and scope.
• Lead and coach audit staff assisting on projects and review test procedures and results to ensure that test objectives and documentation standards are met.
• Exercise sound judgement in evaluating audit findings and developing practical and value-added recommendations.
• Prepare clear, concise, and well-organized audit reports.
• Apply analytical skills and be open minded to explore different ways to audit. Embrace and utilize data analytics to improve audit coverage.
• Develop and maintain positive relationship with management.
• Coach and mentor junior staff in the team.
• Lead various SOX processes, assist in SOX/MAR Planning, and provide oversight during walkthrough and testing phases.
• Actively follow up on open issues with management, maintain open communication and leading the remediation testing of issues.
• Utilize technology to improve the effectiveness and efficiency of the audit process.

Required Qualifications

• 5+ years of internal or external audit, risk management, operations or equivalent business, advisory or consulting experience.
• University degree.
• A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential for candidates with good industry experience.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and provide value-added and practical feedback.
• Ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.
• Results oriented; ability to balance multiple priorities and projects.
• Demonstrated ability to work effectively in diverse environments and cultures.
• Proven relationship skills including a demonstrated ability to deal effectively with individuals at all levels of the organization.
• Leadership skills in achieving departmental, project and individual objectives, and in developing staff.

Preferred Qualifications

• Strong understanding of risks, controls, and governance practices related to third-party management and/or AI.
• Exposure to Data Analytic tools and methodologies.
• Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirements
• Knowledge and experience in third party and / or AI undefined

When you join our team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers