Senior Manager, Audit Services

Company 1 - The Manufacturers Life Insurance Company; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health and dental coverage

Retirement plans

Paid time off

Job summary

Manulife/John Hancock is seeking an experienced audit professional to lead internal and external audit projects across North America and Asia. You will strengthen governance and risk management while collaborating with management and the Board on audit findings and recommendations.

This hybrid role offers exposure to diverse business areas and advanced analytics, with a focus on development, inclusion, and career progression within Manulife/John Hancock.

Qualifications

• 5+ years of internal or external audit, risk management, operations or equivalent business, advisory or consulting experience.
• University degree required; professional designation preferred (CPA/CA or CIA/CISA).
• Ability to understand business processes, assess risk, and provide practical feedback.
• Strong written and oral communication; ability to influence across levels.
• Proven ability to lead teams and manage multiple priorities in diverse environments.

Responsibilities

• Lead audit and advisory projects within department standards, budgets and timelines.
• Develop risk-based audit strategies and scope aligned with business risks.
• Coach junior staff and review test procedures and results for quality.
• Prepare concise, well-organised audit reports with data analytics insights.
• Lead SOX processes and remediation testing, following up on open issues.

Skills

Audit experience

Risk management

Leadership

Communication

Diversity awareness

Education

University degree

CPA/CA or CIA/CISA preferred

Tools

GRC tools

Data analytics tools

Job description

About the Audit Group

Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to a wide range of business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

About our Audit team

Join Manulife's dynamic Audit Team and play a key role in strengthening governance and risk management. As part of our global team, you'll collaborate across North America and Asia in diverse areas such as Human Resources, Third Party Risk Management, AI and Marketing. At Manulife John Hancock, we are committed to fostering an inclusive environment -empowering our teams to thrive and deliver meaningful impact. Be a part of a team that makes a difference and helps shape the future at Manulife.

Learning Opportunities

As an audit professional at Manulife, you'll use advanced tools like a centralized GRC tool, data analytics, and generative AI, to drive impactful audit outcomes. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to various audit strategies and specialized training. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company. Join a team committed to your expertise, growth, and development!

Position Responsibilities

Lead audit and advisory projects in accordance with department standards, within resource budgets and target dates, reporting any scheduling or budget over-runs to Director. Understand the risks being managed by the business unit and develop concise risk-based audit strategies and scope. Lead and coach audit staff assisting on projects and review test procedures and results to ensure that test objectives and documentation standards are met. Exercise sound judgement in evaluating audit findings and developing practical and value-added recommendations. Prepare clear, concise, and well-organised audit reports. Apply analytical skills and be open minded to explore different ways to audit. Embrace and utilise data analytics to improve audit coverage. Develop and maintain positive relationship with management. Coach and mentor junior staff in the team. Lead various SOX processes, assist in SOX/MAR Planning, and provide oversight during walkthrough and testing phases. Actively follow up on open issues with management, maintain open communication and leading the remediation testing of issues. Utilize technology to improve the effectiveness and efficiency of the audit process.

Required Qualifications

• 5+ years of internal or external audit, risk management, operations or equivalent business, advisory or consulting experience. University degree.
• A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential for candidates with good industry experience.
• Ability to quickly understand business processes and their risk implications, analyse complex situations, reach appropriate conclusions, and provide value-added and practical feedback.
• Ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.
• Results oriented; ability to balance multiple priorities and projects.
• Demonstrated ability to work effectively in diverse environments and cultures.
• Proven relationship skills including a demonstrated ability to deal effectively with individuals at all levels of the organization.
• Leadership skills in achieving departmental, project and individual objectives, and in developing staff.

Preferred Qualifications

• Strong understanding of risks, controls, and governance practices related to third-party management and/or AI.
• Exposure to Data Analytic tools and methodologies.
• Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirements Knowledge and experience in third party and / or AI undefined

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognise and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyse and process the information you provide to us or third parties in the application process.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range

Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistant plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counselling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

Recent awards include

2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognised as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026