Senior Manager, Annual Campaigns and Development Operations

Stella’s Place; Toronto; On-site; CAD 95,000 - 102,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

3 weeks vacation + 15 health days (in

Hybrid 3 days in office

Job summary

Stella’s Place in Toronto is seeking a Senior Manager to lead the Annual Campaigns and Development Operations. This hands-on leader will drive donor acquisition, retention, and moves management, while guiding the campaign team and coordinating with the Design & Digital Media unit to support outreach.

Reporting to the Chief Development Officer, you will manage a 400+ donor portfolio, oversee fundraising systems and reporting, and ensure accurate gift processing and data integrity.

Qualifications

• Minimum of 5 years of progressive fundraising experience with Annual Campaigns/Moves Management.
• At least 2+ years of experience in managing direct-report relationships.
• Raiser's Edge proficiency required; RE certification preferred; NXT experience is an asset.
• Strong digital & direct mail skills; experience with Mailchimp, Importacular, Red Arc Letterbox is a plus.
• Excellent computer literacy with Google Office, Excel and PowerPoint.
• Demonstrated organizational and analytical ability.
• Excellent relationship-building skills and donor engagement experience.

Responsibilities

• Develop and execute the Annual Campaign fundraising strategies and achieve revenue targets.
• Manage and steward a portfolio of 400+ annual donors with direct reports.
• Lead direct mail and digital campaigns and donor acquisition/retention.
• Oversee donor acknowledgement and mass personalization using automation tools.
• Monitor campaign performance, analyze trends, and provide reports to the CDO.
• Lead database administration and generate fundraising reports and KPIs.
• Oversee gift processing and compliance with CRA guidelines; budget liaison.

Skills

Relationship building

Analytical ability

Organizational skills

Strategic thinking

Project management

Education

Experience in fundraising campaigns

Tools

Raiser's Edge

NXT

Mailchimp

Importacular

Red Arc Letterbox

Google Workspace

Excel

PowerPoint

Job description

Position Title: Senior Manager, Annual Campaigns & Development Operations

Location: Toronto - Hybrid 3 days / week in office

Salary: $95,000-$102,000/ year

OVERVIEW:

Reporting directly to the Chief Development Officer (CDO), the hands‑on Senior Manager, Annual Campaigns & Development Operations, will increase annual funds, develop and execute the Annual Campaign, manage appeals, oversee and create efficiencies in development system tools, and operationally prepare the development department for future growth.

Our visionary organization is ready for the next stage of its evolution as one of Canada’s leading mental health facilities for young adults, raising $4-5M+ annually to sustain our vision, mission and innovative program model. This multi-faceted role is ideal for a leader interested in bringing their expertise to a smaller organization with a big future. You will bring fresh ideas, enthusiasm and innovation to an agency ready to take its Annual and other fundraising programs to the next level.

POSITION:

The successful candidate will develop and lead all Annual Campaign fundraising activities for gifts, driving the acquisition and managing the stewardship of monthly donors. Reporting to the Chief Development Officer (CDO), This Senior management role will help supervise and grow the Annual Campaign Team, overseeing development officer(s), student placements, and the Mid-Level Giving Officer. You will serve as the team lead interfacing with and overseeing the Design & Digital Media team, which will support the department's marketing outreach efforts. You will mentor and/or collaborate with all members of the development team. You will collaborate with the other departments and oversee contracted support as needed. Operationally, this role ensures that quality standards are adhered to for all fundraising activities, including oversight and direction of general administration, stewardship tracking, moves management, budgeting for the Annual Campaign, gift processing, oversight of the CRM database, its manual and its reports, and oversight of licensed tools for development support.

RESPONSIBILITIES:

Annual Campaign Fundraising & Donor Engagement (55%)

• Develop and execute Annual fundraising strategies and achieve Annual revenue targets across direct mail, digital, monthly, mid-level, legacy, and tribute giving.
• Manage and steward a portfolio of 400+ annual donors, with a focus on retention and increased giving, and with the support of direct reports.
• Lead direct mail and digital campaigns, including donor acquisition, retention, renewal, and moves management.
• Oversee donor thanking and mass-personalization strategies, including the use of automation tools.
• Monitor campaign performance, analyze trends, and recommend strategies to improve results; provide regular reporting to the CDO.

Digital Communications as it supports Annual Campaign Execution (15%)

• .Develop and manage an integrated communications calendar aligned with fundraising, stewardship, events, and donor engagement.
• Manage departmental donor lists and oversee fundraising content and presence across the website, social media, and third-party fundraising platforms.
• Oversee the ongoing maintenance of the department’s website and presence on social media accounts and Comms content as fulfilled by the Design & Digital Communications Team
• Working with Development Officers, manage and update our presence on third-party fundraising platforms, i.e. Canada Helps, Race Roster, PayPal Giving Fund, Benevity, etc.

Reporting and Database Administration (25%)

• Lead database administration and provide database training and support. to other team members as required.
• Track and import gift agreements and support finance with audit requests.
• Develop fundraising reports, KPIs, donor recognition lists, and performance reporting for the CDO.
• Prepare donor recognition listings for annual reports, the website, digital donor lists, and the digital wall.
• Maintain updates and troubleshoot the onsite digital donor wall.
• Lead gift processing (mainly automated for under 2K gifts per year) according to Canada Revenue Agency (CRA) Guidelines, prepping manual tax receipts as needed and reconciling event revenue.
• Liaise with the Finance Manager on monthly bank reconciliations and departmental budgets as needed.
• Manage operational contracts, licenses and relationships with suppliers/consultants, including expenditure oversight.
• Oversee fundraising systems, vendors, and volunteers.

Other Duties as Needed (5%)

• Assist in other duties as assigned in advancing the goals of the development team and Stella’s Place.

QUALIFICATIONS:

• Minimum of 5 years of progressive experience in fundraising with a demonstrated track record in Annual Campaigns Moves Management
• At least 2+ years of experience in managing direct-report relationships
• Raiser's Edge database proficiency with Raiser's Edge gift processing is required; RE certification is preferred; NXT experience is an asset
• Strong digital & direct mail skills: Experience with Mailchimp, Importacular, Red Arc Letterbox, database importing and exporting is an asset
• Strong computer literacy: Google Office ( Gmail, Google Docs and Google Sheets), Excel and PowerPoint skills are an asset
• Demonstrated organizational and analytical ability
• Excellent relationship‑building skills, with demonstrated ability to collaborate with colleagues and volunteers, and connect with donors

ESSENTIAL SKILLS:

• Excellent detail focus, and a love of data and the insights data can drive
• Organization, planning and time management skills
• Extremely effective interpersonal skills with a professional presence and manner, and capable of exercising independent judgment, initiative, and flexibility
• Demonstrated ability to think strategically, work proactively, and manage competing priorities in a complex and evolving environment

WORKPLACE, HOURS & REPORTING:

Stella's Place is an innovative, award‑winning, designed facility located in the vibrant neighbourhood of Queen West and Bathurst.

This is a full‑time, hybrid, senior leadership position working 40 hours per week, Monday to Friday, including 3 in‑office days per week. As a key leader of the development team, occasional weekend and evening work will be required in response to events, donor needs, and strategic initiatives. You will receive regular coaching, development, and performance feedback from the Chief Development Officer and provide the same to your direct reports.

SALARY & BENEFITS:

$95,000-$102,000/ year - commensurate with experience

Stella's Place offers a competitive annual salary, commensurate with experience and professional development, to support your career growth.

Stella's Place offers a comprehensive rewards package including medical, dental and vision health benefits, which start immediately.

• 3 weeks of vacation and 15 health days in year one, increasing to 4 weeks of vacation in year two.

Minimal AI is used during the recruitment process.

DIVERSITY, EQUITY, AND ACCOMMODATION:

Stella's Place is committed to having a workforce that reflects the diversity of the City of Toronto in general and of our participants in particular.

Stella's Place is committed to inclusive, barrier‑free hiring practices. Stella's Place commits to supporting persons with disabilities in applying and will provide reasonable and appropriate accommodation at all stages of the hiring process, in accordance with the Ontario Human Rights Code, to ensure the equal and fair assessment of all job applicants. Applicants are asked to make any accommodation requests in advance.