Senior Manager, Agency Integration

Go Fractional; Mississauga; On-site; CAD 111,000 - 152,000; Full time

Job summary

Arterra is seeking a Senior Manager, Agency Integration to lead onboarding and integration of new agency partners, driving cross-functional process improvements across Finance, Supply Chain, Sales, GTM, Shopper Marketing and Portfolio Management.

The role combines strategic planning with hands-on execution, building alignment among stakeholders and delivering results through influence. Strong project management and Lean/continuous improvement background are essential.

Qualifications

• Bachelor's degree in business administration or related field.
• PMP or equivalent project management designation.
• 10+ years in commercial and project management roles.
• Experience cross-functionally with senior stakeholders.
• Beverage alcohol agency experience; CPG preferred.
• Experience in agile teams.
• Proven process redesign and continuous improvement experience.
• Lean or equivalent training is a plus.
• Proactive, problem-solving mindset with creativity.
• Strong leadership, negotiation and relationships skills.
• Excellent organizational and facilitation abilities.
• English and French bilingualism is an asset.

Responsibilities

• Lead end-to-end onboarding and integration of new agency partners.
• Develop and manage integrated project plans with scope, milestones and timelines.
• Coordinate with portfolio manager and internal teams on responsibilities.
• Align operational and commercial readiness across multiple functions.
• Facilitate cross-functional sessions, track decisions and actions.
• Identify risks early and develop mitigation plans.
• Provide leadership updates on progress, readiness and decisions.
• Establish handover plans for ongoing partner operations.
• Assess existing partner processes to identify gaps and improvements.
• Lead improvements across financial workflows, supply planning, sales, GTM, shopper activation and portfolio management.
• Design scalable processes; support documentation and change management.
• Build and maintain a repeatable agency integration playbook.
• Track adoption and effectiveness of new processes.
• Transition and optimize a new partner reporting tool; support existing tools.

Skills

10+ years experience

Cross-functional leadership

Agile team environment

Process redesign & continuous improve.

Leadership & negotiation

Stakeholder engagement

Proactive problem solving

Strong interpersonal skills

Change management

Creative/challenging situations

Bilingual English-French asset

Education

Bachelor's degree in business administration or related field

PMP certification or equivalent

Job description

Job Summary

Reporting to the Director, Agency Imports, the Senior Manager, Agency Integration will play a leadership role in the ongoing optimization of the agency business. This role will lead the onboarding of new agency partners into our business and drive the process improvements needed to integrate them successfully.

Combining project management, cross-functional leadership and business improvement, the successful candidate will work across Finance, Supply Chain, Sales, Go-to-Market, Shopper Marketing and Portfolio Management to translate partner requirements into coordinated integration plans, establish clear accountability and improve how teams work together.

This role requires a leader who can move comfortably between strategic planning and detailed execution, build alignment among stakeholders and deliver results through influence.

Key Responsibilities

Agency Partner Onboarding and Integration

• Lead the end-to-end integration of new agency partners, from initial planning through launch, stabilization and transition to ongoing operations.
• Develop and manage integrated project plans, including scope, milestones, timelines, dependencies, resources and functional accountabilities.
• Work with the portfolio manager, incoming agency partners and internal teams, ensuring expectations and responsibilities are clearly understood.
• Coordinate operational and commercial readiness across Finance, Supply Chain, Sales, Go-to-Market, Shopper Marketing and Portfolio Management.
• Facilitate cross-functional working sessions, track decisions and actions, and resolve issues that could affect integration timelines or business performance.
• Identify risks early, develop mitigation plans and escal
• Provide leadership with concise updates on progress, readiness, risks and required decisions.
• Establish clear handover plans so functional teams can assume ownership of ongoing partner operations.

Cross-Functional Process Improvement

• Assess existing and incoming partner processes to identify gaps, inefficiencies, duplication and opportunities for improvement.
• Lead improvements across financial workflows, supply planning, sales execution, go-to-market planning, shopper activation and portfolio management.
• Design practical processes that support partner requirements while improving consistency, efficiency and scalability across the business.
• Partner with functional leaders to implement improvements, including supporting documentation, training and change management.
• Build and maintain a repeatable agency integration playbook, incorporating tools, templates, readiness criteria and lessons learned.
• Track the adoption and effectiveness of new processes and refine them based on feedback and measurable results.

Quarterback stand up for partner reporting

• Provide leadership in the transition and optimization of a new partner reporting tool, while continuing to support and optimize tools that drive existing business.

What You Bring

• Bachelor's degree in business administration or a related field.
• PMP certification or an equivalent project management designation.
• Minimum of 10 years of relevant business experience across progressively responsible commercial and project management roles.
• Demonstrated experience working cross-functionally and effectively engaging stakeholders at all levels of seniority.
• Experience in the beverage alcohol agency business; Consumer Packaged Goods experience is preferred.
• Experience working within an agile team environment.
• Proven success leading process redesign, continuous improvement and organizational change initiatives.
• Continuous improvement training, such as Lean or an equivalent methodology, is an asset.
• Proactive, solutions-oriented mindset with demonstrated creativity in resolving complex challenges.
• Strong interpersonal and relationship-building skills, with the ability to collaborate across a broad range of functions and resolve conflicts and issues effectively.
• Strong leadership, influencing and negotiation skills, with the ability to drive alignment and support change.
• Excellent organizational skills, including meeting facilitation, follow-up and prioritization.
• Bilingualism in English and French is an asset.

COMPENSATION

Budgeted Range $110,773 - $152,313. The budgeted range takes into account several factors and qualifications that are considered in making compensation decisions including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra.

The budgeted range will align with qualifications, including experience, education, training, licenses, certifications, and other business and organizational requirements.

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.