Senior Manager, Accounts Receivable and Collections

ServiceTitan, Inc.; Ontario; Remote; CAD 103,000 - 156,000; Full time

Job summary

A leading company is seeking a Senior Manager for Accounts Receivable and Collections to optimize collections processes and maintain customer relationships. This role involves developing strategies, managing a team, and ensuring compliance with financial controls. The ideal candidate will have extensive experience in collections and strong leadership skills, along with a Bachelor's degree in a related field. Join a dynamic finance team that values diversity and offers comprehensive benefits.

Benefits

Flexible work hours

Comprehensive health and wellness benefits

Parental leave

Qualifications

• 8+ years of experience in collections strategy and management.
• Proven experience managing and developing teams.

Responsibilities

• Develop and implement collections strategies to reduce DSO.
• Manage escalated customer inquiries and billing disputes.
• Drive automation initiatives in cash applications.

Skills

Analytical Skills

Communication

Leadership

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Finance

Bachelor's Degree in Business Administration

Tools

Microsoft Excel

Salesforce CPQ

Workday Financials

Job description

Senior Manager, Accounts Receivable and Collections

Apply locations: Canada (Ontario), Remote | Full-time | Posted 4 Days Ago | Job Requisition ID: JR111366

Ready to be a Titan?

Join our dynamic finance team as the Senior Manager, Accounts Receivable and Collections, reporting directly to the Senior Director of Revenue. This role focuses on partnering with our sales organization to optimize collections processes, reduce days sales outstanding (DSO), and maintain strong customer relationships. If you’re highly motivated and eager to make a significant impact, we want to hear from you.

What You’ll Do :

1. Develop and implement effective collections strategies to reduce DSO and minimize outstanding balances.
2. Manage escalated customer inquiries or billing disputes, ensuring a positive customer experience.
3. Prepare and analyze reports on collection activity, at-risk accounts, and aging, collaborating with the accounting team on the monthly reserve process.
4. Collaborate with the Sales team on collection inquiries and receivable reporting.
5. Develop and document credit and collections policies and procedures for efficiency and compliance.
6. Manage hiring, training, and performance evaluations of the collections team.
7. Drive automation initiatives in cash applications and collections processes.
8. Partner with order-to-cash teams to identify and address inefficiencies impacting accounts receivable.
9. Ensure compliance with SOX controls and implement additional controls as necessary.

What You’ll Bring :

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• 8+ years of experience in collections strategy, accounts receivable, and collections management.
• Proven experience managing and developing teams, setting clear expectations, and driving results.
• Experience managing customer relationships and resolving complex billing disputes.
• Strong analytical skills and ability to interpret financial data.
• Excellent communication and interpersonal skills.
• Leadership and team management capabilities.
• Proficiency in Microsoft Excel.
• Experience with Salesforce CPQ, Billing, Stripe, and Workday Financials is a plus.
• Experience with SaaS or usage-based billing models, AR automation tools, and ERP systems is beneficial.
• Ability to meet deadlines and multitask in a fast-paced environment.

Be Human With Us :

We value your experiences, perspectives, and individuality. If you have the skills but hesitate to apply due to your background, please do so anyway. We need diverse talents to challenge conventions and solve problems innovatively. Join us and be human.

What We Offer

When you join our team, you’re making a career move with support for impactful work:

• Flexible work hours, recognition, and support for autonomous work, including learning and development opportunities.
• Comprehensive health and wellness benefits: medical, dental, vision, RSP matching, and employee assistance programs.
• Support through various life stages: parental leave, adoption reimbursement, maternity support, breast milk shipping, financial planning tools, and more.

We celebrate diversity and encourage applicants from all backgrounds. Our compensation package for this role in Canada ranges from $103,400 to $155,200 CAD, depending on experience and qualifications. Additional benefits include bonuses, equity, and a holistic benefits suite.