Senior Manager, Account Management

Vena Solutions Inc.; Toronto; Híbrido; CAD 145.000 - 196.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work within Canada

Toronto office option

Resumo da vaga

Vena Solutions Inc. is seeking a Senior Manager, Account Management in Canada. The role offers remote options nationwide, with flexibility to work from our Toronto office full-time, hybrid, or remotely within Canada.

You will lead a team of Account Managers to drive retention, expansion, and long-term value realization. You’ll partner with Sales and CAM leadership to drive segment outcomes such as renewal health, expansion, and risk mitigation, while aligning with company objectives and customer

Qualificações

• Experience leading a team of 5+ Account Managers or Sales Reps in a managerial role for 2+ years.
• Excellent communication and stakeholder management skills.
• Ability to operate in a fast-paced, cross-functional environment.
• Demonstrated ability to influence beyond direct reports and lead through ambiguity.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance.

Responsabilidades

• Provide ongoing performance feedback, coaching, and career development support.
• Foster a high-performance, customer-centric culture aligned to company values.
• Develop and coach future leaders with clear succession planning.
• Align to strategic workstreams that advance the overall Account Management function.
• Own segment-level renewal health and risk mitigation strategy.
• Drive prioritization of resources across accounts to maximize impact.
• Partner with other teams to support customer satisfaction.
• Represent Account Management in leadership planning and cross-functional forums.
• Operate with a company-first mindset balancing segment priorities.
• Monitor key metrics like expansion targets, renewal risk, and engagement.
• Drive adoption of tools, processes, and best practices across the team.
• Own operating cadence, reporting, and executive-ready updates for your segment.
• Travel may be required for customer events

Conhecimentos

Leadership

Coaching

Stakeholder management

Executive communication

Strategic partnership

Team development

Descrição da vaga

Senior Manager, Account Management

Department: Account Management Leadership

Employment Type: Full Time

Location: Canada - Remote (0002)

Reporting To: Lauren Chisholm

Compensation: CA$144,585 - CA$195,615 / year

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.

In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.

How You'll Make an Impact

• Provide ongoing performance feedback, coaching, and career development support.
• Foster a high-performance, customer-centric culture aligned to company values.
• Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
• Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
• Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
• Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
• Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
• Represent Account Management as needed in leadership planning, and cross-functional forums.
• Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
• Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
• Drive adoption of tools, processes, and best practices across the team.
• Own operating cadence, reporting, and executive-ready updates for your segment.
• Travel may be required for customer events

We'd Love to See

• Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
• Excellent communication, coaching, and stakeholder management skills.
• Ability to operate in a fast-paced, cross-functional environment.
• Demonstrated ability to influence beyond direct reports and lead through ambiguity
• Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies

Base salary range 144,585 - 195,615 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.