Senior Logistics Specialist

HelloFresh; Toronto; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Box Discount

Health & Wellness

RRSP Matching

Vacation & PTO

Family Benefits

Growth & Development

Work hard & have fun

Diversity & Inclusion Initiatives

Food puns

Job summary

HelloFresh in Toronto is seeking a Sr Logistics Specialist to drive North American inbound logistics, optimize the network, and manage inbound KPIs. You will lead collaboration with procurement, carriers, and third-party storage to ensure efficient, cost-aware operations.

Responsibilities include training coordinators, implementing SOPs, monitoring daily schedules, auditing invoices, and driving continuous improvement across the network. Hybrid or on-site availability is expected.

Qualifications

• 4-5 years proven experience in logistics, transportation, and supply chain; good understanding of manufacturing/distribution centre operations.
• Strong analytical skills: identify problems, investigate discrepancies and recommend cost-effective solutions.
• Proficient in Microsoft Office, Excel, TMS, WMS, ERP systems.

Responsibilities

• Work with inbound Logistics Coordinators to implement inbound strategy across procurement, distribution centers, third-party storage, cross-docks and vendors.
• Guide and train inbound logistics coordinators and manage issue escalations, developing SOPs for critical processes.
• Manage daily delivery/shipping schedules, monitor KPIs, and drive performance improvements.
• Analyze inbound loads data for month-end reporting and reduce variances.
• Track vendor and carrier performance and conduct monthly business reviews to drive optimization.
• Audit freight, carrier and vendor invoices for discrepancies and prevent overpayment.
• Maintain shipping lane cost data for budgeting and optimize the network for cost savings.

Skills

Analytical skills

Communication

Collaboration

Customer service

Organizational skills

Problem solving

Tools

Microsoft Office

Excel

TMS

WMS

ERP systems

Job description

S'more About The Team

As a Sr Logistics Specialist, you will navigate comprehensive North American logistics operations, optimize the logistics network and oversee the performance and management of the inbound logistics KPIs. Collaborating with internal and external stakeholders such as the procurement teams, carriers and third-party storages are key facets of this role for a streamlined and efficient supply chain.

Lettuce Share What This Role Will Be Responsible For

• Work with inbound Logistics Coordinators to implement inbound strategy across procurement, distribution centers, third-party storage, cross-docks and vendors. Support and address escalations, offering proactive recommendations to minimize potential risks. Become a subject matter expert in all aspects of HelloFresh’s logistics & shipping network.
• Guide and train inbound logistics coordinators while serving as the primary point for issue escalations. Proactively identify workflow bottlenecks and develop Standard Operating Procedures (SOPs) for new and critical processes.
• Join forces with purchasing teams, category teams and distribution centers to effectively manage performance of daily delivery and shipping schedules, and week-over-week adherence to standards and KPIs.
• Manage weekly data and reporting for inbound loads, including analysis for month-end financial reporting. Drive initiatives for KPI and reporting variance reduction, and improvement of standards.
• Track performance of external vendors including brokers and carriers, and run monthly business reviews to drive collaborative initiatives.
• Conduct shipping audits and provide recommendations that align with our SOPs and drive departmental KPIs.
• Conduct comprehensive audits of freight, carrier, and vendor invoices against contracted rates to identify discrepancies, manage billing disputes, and prevent overpayment.
• Maintain shipping lane cost data on an ongoing basis, for budgeting use across the business.
• Optimize logistics network by identifying opportunities that maximize cost savings through load planning, carrier performance, backhaul, and trailer utilization. Develop and share best practices across the shifts and network to optimize processes.
• Collaborate on special projects as required, including process optimization and cost savings initiatives. Work cross-functionally with our distribution center leaders and procurement leaders to drive effective transportation strategy.
• Play the role of logistics tool “super-user” by owning, improving on, and basic troubleshooting tools and integrations used to support listed tasks. Leverage AI tools to identify bottlenecks and improve daily workflow efficiency.
• Partner with North American logistics teams to share operational best practices, guide peer groups through the core processes, and support establishing a consistent workflow across the regions.
• Remain flexible with the availability to provide operational support during weekends, after-hours emergencies, and team vacations as needed.
• All other duties, as assigned.

Sound a-peeling? Here's what we're looking for:

• 4-5 years proven experience in logistics, transportation, and supply chain; good understanding of manufacturing/distribution centre operations.
• Strong analytical skills: the ability to identify problems, investigate issues or discrepancies and recommend cost-effective solutions. Proficient in Microsoft Office, Excel, TMS, WMS, ERP systems.
• Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately
• Strong collaboration skills for working with diverse internal and external stakeholders, proven ability to build rapport and maintain positive relationships with a knack for diplomatic problem-solving and resolving logistics bottlenecks under pressure.
• Strong customer service skills including efficiently and effectively responding to inquiries or resolving any conflicts or problems that might arise
• Strong organizational skills with ability to implement and manage details, prioritize, time manage and multi-task with limited supervision and sometimes under time pressure
• Live and promote HelloFresh’s DNA values in this role, embodying a commitment to excellence and collaboration.

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Toronto, ON Pay Range

$70,000—$80,000 CAD