Senior Learning Specialist

Intello Technologies Inc.; Toronto; Hybrid; CAD 72,000 - 108,000; Full time

Job summary

Join a forward-thinking health tech company as a Senior Learning Specialist, focusing on training delivery and enhancing learning experiences in a dynamic environment. You will collaborate with various stakeholders to implement innovative training solutions and contribute to improving health outcomes through technology.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth and learning opportunities

Qualifications

• 5-7 years experience as a learning professional with expertise in training delivery.
• Exposure to instructional design and project management.
• Strong written, verbal, and presentation communication skills.

Responsibilities

• Collaborate with project managers to plan and document new work instructions.
• Deliver engaging virtual and in-person training sessions.
• Maintain and update training materials.

Skills

Training Delivery

Instructional Design

Project Management

Communication

Organizational Skills

Collaboration

Adaptability

Education

Post-secondary diploma

Adult Learning Certificate

Tools

E-learning tools

Job description

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Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology.

Join our TELUS Health Care Centres Strategy & Programs team at TELUS Health, where you'll be pivotal in executing our preventative health strategy. We're seeking dynamic individuals to join our team, dedicated to driving impactful change to transform the patient journey, shift to prevention & wellness, drive next-gen tech & AI excellence, improve portfolio economics and elevate our team. If you're passionate about revolutionizing healthcare and driving meaningful impact, we invite you to contribute to our journey of excellence in health innovation and care delivery.

Our team and what we’ll accomplish together

As a Senior Learning Specialist, you will be working closely with our Strategy and Programs team, our clinics, and our cross-functional stakeholders to plan, document and train in-clinic team leaders to train their teams and support new processes, system roll-outs and new service introduction. To successfully accomplish the required tasks, the incumbent will have excellent organizational skills, as well as strong written and verbal communication skills.

What you'll do

• Collaborate with project managers and clinic team members to plan and document new work instructions, guides and other training materials
• Deliver engaging virtual and in-person training sessions (with a preference for bilingual in English and French) with successful comprehension of materials post-session
• Maintain and update training materials, ensuring relevance to changing needs
• Provide ongoing support and timely training updates to clinic team members and other stakeholders
• Collaborate closely with all relevant stakeholders to ensure content and processes are aligned across stakeholders
• Establish, curate and maintain knowledge management repository, ensuring timely content updates and collaborating with document owners to guarantee information accuracy and relevance
• Highly interested in using new technologies and AI to enhance content and optimize content creation process

Qualifications

What you bring:

• 5-7 years experience as a learning professional with expertise in training delivery and exposure to instructional design and project management
• Post-secondary diploma, Adult Learning Certificate
• Strong written, verbal and presentation communication skills
• Strong organizational and time management skills
• Experience with e-learning and agility with technology
• Prior experience with clinic staff and clinicians is a strong asset
• Confident working with cross functional teams
• Great adaptability and positive attitude
• A strong work ethic, integrity and personal accountability
• A passion for teamwork, with a burning desire to contribute

Great-to-haves

• Bilingual in English and French

Advanced knowledge of English is required because you will on a regular basis interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.