Senior Learning Experience Designer (Data & Tech)-R-250393

Mastercard; Toronto; On-site; CAD 80,000 - 150,000; Full time

Job summary

Join a leading global company as a Senior Learning Experience Designer (Data & Tech). The role involves developing innovative learning experiences to achieve strategic business objectives within the Mastercard Data & Tech Learning Academy. Candidates should possess strong design skills, project management experience, and the ability to collaborate with diverse teams.

Benefits

Flexible working hours

Health and wellness programs

Professional development opportunities

Qualifications

• Experience in fintech/tech environment preferred.
• Proven record in developing learning for Technical development programs.
• Exceptional organization and project management skills.

Responsibilities

• Conduct learning needs analysis and create tailored learning paths.
• Build engaging learning experiences using authoring tools.
• Gather feedback from learners to assess training effectiveness.

Skills

Project Management

Graphic Design

Copywriting

Communication

Interpersonal Skills

Education

3+ years in a similar role

Tools

Articulate - Rise & Storyline

Adobe Illustrator

Adobe Premiere Pro

Monday.com

Asana

Jira

Job description

Senior Learning Experience Designer (Data & Tech)-R-250393

Join to apply for the Senior Learning Experience Designer (Data & Tech)-R-250393 role at Mastercard

Senior Learning Experience Designer (Data & Tech)-R-250393

Join to apply for the Senior Learning Experience Designer (Data & Tech)-R-250393 role at Mastercard

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Learning Experience Designer (Data & Tech)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Learning Experience Designer (Data & Tech)

Overview

We are looking for a Senior Learning Experience Designer (LXD) to play a pivotal role in crafting impactful learning experiences, breaking new ground and leading with a consultative mindset. Working in collaboration with senior engineering SMEs, Program Managers, and other key stakeholders, the ideal candidate can deliver for technical learning cohorts within our Mastercard Data & Tech Learning Academy.

Their primary responsibility is to develop effective learning experiences that help us drive strategic business objectives while meeting the diverse needs of our learners.

Role

Analysis:

• Collaborate and consult with Program Managers/Stakeholders to understand training needs, learner profiles, and performance gaps.
• Conduct learning needs analysis (LNAs) to customize learning paths and strategies.
• Adapt & maintain existing training materials, including internally created content and content libraries.
  
  
  

Design

• Partner with our Data & Tech Academy Program Managers, SMEs, and other stakeholders to prototype and build end-to-end experiences, ensuring alignment with strategic goals.
• Choose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance.
• Draft design documents, such as curriculum maps, course outlines, storyboards and learning objectives
• Curate content libraries and maintaining content improvements and updates.
• Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets.
  
  
  

Development

• Build engaging, effective, and interactive learning experiences using authoring tools.
• Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
• Explore new tools and methodologies to break new ground.
  
  
  

Implementation

• Partner with the Program Manager to ensure smooth rollout of learning experiences to support during the initial launch of training programs.
• Train facilitators or trainers as necessary.
• Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behaviour metrics to inform refinements.
• Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings.
  
  
  

Evaluation

• Gather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences.
• Collaborate with PMs to analyze key metrics - NPS/KPI.
• Implement revisions based on evaluation findings to ensure continuous improvement.
  
  
  

All About You

3+ years of experience in a similar role, preferably in a fintech/tech environment

Please share samples of your design work / Link to your portfolio

Proven record of accomplishment developing learning for Technical development programs

Expert Level Knowledge Of Learning Authoring Tools

• Articulate - Rise & Storyline (Or similar)
• LMS Platforms (Cornerstone/Degreed/Absorb etc.)
  
  
  

Ideal Experience/skillset/qualifications

• Graphic design (Adobe Illustrator/Canva/Figma)
• Video Production (Adobe Premiere Pro/Camtasia/Synthesia)
• Copywriting abilities
  
  
  

Exceptional organization and project management skills

• Comfortable using PM Tools, E.G. Monday.com/Asana/Jira etc.
  
  
  

Self-directed and comfortable working within a distributed team.

Strong ability to influence across teams and build partnerships that drive business outcomes.

Strong communication, and interpersonal skills (presentation & consultancy and training evaluation skills.)

Expert knowledge of principles and methods for designing and delivering training material.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

R-250393

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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