Senior Key Account Manager

IVC Vita Health; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

IVC Vita Health is seeking a Senior Key Account Manager in Toronto to strengthen customer relationships and manage key accounts such as Loblaws and Shoppers Drug Mart. This role emphasizes effective communication, relationship management, and strategic sales planning to drive growth and client satisfaction.

Benefits

Competitive salary and performance-based bonuses

Company paid health, dental, and vision insurance

Retirement savings plan with employer matching

Paid Personal Leave Days

Professional development opportunities

Employee assistance programs

Company-sponsored social events

Qualifications

• 4 to 8 years’ experience in a sales management role.
• Experience dealing with major retailers is an asset.
• Category management and/or private label experience is preferred.

Responsibilities

• Advance customer relationships with key influencers.
• Execute regular meetings and identify opportunities.
• Manage customer spend and forecast adjustments.

Skills

Negotiation

Critical Thinking

Organization

Communication

Collaboration

Education

Degree or Diploma in Business

Tools

MS Office (Excel, PowerPoint)

Job description

G.W. Seier founded Vita Health Products in Winnipeg, Manitoba in 1936. Since then, the company has grown from a small mail-order operation selling herbs and patented medicines into one of Canada’s foremost suppliers of over the counter (OTC) pharmaceutical products and natural health products.

Based in Winnipeg – the geographic centre of Canada – and located in the St. Boniface industrial park, IVC Vita Health Products is a vertically integrated manufacturer, marketer, and distributor of a broad line of high-quality, nutritional supplements, and over the counter medications throughout Canada, with over 260,000 square feet of manufacturing, packaging, and distribution facilities.

IVC Vita Health has a long and proven track record of success and continues to demonstrate strong results with consistent growth. IVC Vita Health is part of the IVC Nutrition Corporation of Companies.

At IVC Vita Health understand the importance of a comprehensive benefits package to attract and retain top talent. Our offerings include :

• Competitive salary and performance-based annual bonuses.
• Company paid health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• 7 Paid Personal Leave Days per year.
• Professional development opportunities and tuition reimbursement.
• Employee assistance programs for mental health and well-being.
• Company-sponsored social events and team-building activities.

Join us at IVC Vita Health and be part of a team that values your contributions and invests in your success. We are committed to creating a workplace where diversity is celebrated, and every team member can thrive both personally and professionally.

Our Vision : The Canadian partner driving self-care innovation to enrich health.

Summary :

Reporting to the Senior Director of Sales, the Senior Key Account Manager is the key customer contact responsible for effectively merging Private Label customer requirements for IVC Vita Health. This is a customer-facing role, and the successful candidate will be responsible for managing and growing Loblaws Canada Limited and Shoppers Drug Mart plus defined accounts leading the day-to-day activities to ensure client satisfaction.

The ideal candidate will be located in the greater Toronto area, if outside of that, travel to customer’s onsite will be required.

Responsibilities :

Key Responsibilities will include :

• Advance customer relationships, with key influencers.
• Execute regular meetings with customer contacts to refresh on business conditions (sales performance, etc.), while identifying opportunities. Attain agreement on action items and timelines.
• Promptly follow-up internally (IVC Vita Health) and externally (customer) to reach positive outcomes quickly.
• Achieve customer consensus of short- and long-range business plans that are consistent with IVC Vita Health objectives and KPI targets.
• Use effective communication and time management skills to engage IVC Vita Health cross-functional teams to achieve objectives.
• Align on SMART annual budgets for sales target. Provide customers with sales results vs. objectives (monthly, quarterly, and annually).
• With the support of the IVC Vita Health team manage forecast adjustments from promo activity, planogram changes, lists / delists, store openings / closings and other related activities.
• Monitor sales vs. forecast. Make concrete recommendations to fill gaps and maximize opportunities.
• Manage customer spend / deductions to budget. Promptly execute steps for reclamation as required.
• Coordinate all action items relating to new product launches, product changes, sku rationalization, etc. to maximize total sales and nullify financial liabilities. Overall responsibility for successfully implementing the change to the expectation of all parties.
• Support the execution of price adjustments including all administrative activities.
• Track, measure, and communicate competitive retail activity including pricing, merchandising and new products.
• Pinpoint threats and measure potential impact to IVC Vita Health sales targets and / or KPI performance.
• Other duties may be assigned as required

Qualifications & Experience Required :

• Proven ability to build and maintain productive relationships.
• 4 to 8 years’ experience in a sales management role. Preferably with experience dealing with major retailers LCL / SDM considered an asset for this role
• Category management and / or private label experience an asset.
• Analytical and advanced computer skills specifically with MS Office with emphasis on Excel and PowerPoint.
• Knowledge and understanding of OTC / Vitamins while not required is an asset

Education, Certification, Licenses & Registrations :

• Degree or Diploma in Business or related sales experience

Skills

• Excellent critical thinking skills.
• Proactive and highly organized with the ability to effectively multitask and handle several projects and priorities.
• Must have strong negotiation skills.
• Must have strong verbal, presentation, and written skills.
• Collaborator and active listener who easily interacts with others.
• Strong team player with ambition and work ethic resulting in high productivity.

This position is looking for someone who lives in the Toronto Area. Regular travel would be needed to and from Toronto if not already located in the GTA.

Physical Demands :

• Sitting and Standing

At IVC Vita Health we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that our strength lies in our differences, and we are dedicated to creating an environment where everyone feels valued and respected. We encourage applications from individuals of all backgrounds, including but not limited to women, people of color, Indigenous peoples, persons with disabilities, and members of the LGBTQ+ community.

We are committed to fair employment practices and seek to promote a culture of inclusion where every employee has the opportunity to contribute to their fullest potential. If you require any accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job

at any time. Additionally, this job description reflects management’s assignment of essential functions, it does not

prescribe or restrict the tasks that may be assigned.

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