Senior IT Technician

Stefanini Group; Waterloo; On-site; CAD 60,000 - 85,000; Full time

Job summary

A global tech powerhouse is seeking a Senior IT Technician to provide high-level IT support and optimize IT systems within a dynamic environment. The ideal candidate will possess strong skills in Windows 10, Active Directory, and scripting, and will collaborate effectively with support teams. This full-time role offers competitive benefits and opportunities for personal development within the organization.

Benefits

Competitive salary and benefits

Meal Vouchers

Group insurance

Extra vacation days

Company car

Training programs

Qualifications

• Proven experience in a similar Level 3 support or infrastructure role.
• Strong expertise in Windows 10, Office 2010, Active Directory, and scripting.
• Good understanding of networking, virtualization, telephony, and backup tools.
• Experience with ITIL processes (certification is a plus).
• Fluent in English (Dutch language skills are a plus).

Responsibilities

• Provide expert (Level 1,2,3) support for Windows 10 systems and business applications.
• Maintain and update master images and scripts (VBS, PowerShell, DOS).
• Troubleshoot and resolve network, infrastructure, and iOS device issues.
• Collaborate with 1st and 2nd line support teams.
• Support project delivery, infrastructure validation, and automation initiatives.

Skills

Windows 10

Active Directory

Scripting

Networking

Virtualization

Job description

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We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Are you ready to take your IT career to the next level? Join Stefanini Group, a global tech powerhouse, and grow alongside an ambitious company at the forefront of innovation.

We're looking for a Senior Level IT Support Technician who thrives in a fast-paced, evolving environment. In this role, you'll deliver expert-level support, solve complex technical issues, and help optimize IT systems for one of our key clients.

What You'll Be Doing

• Provide expert (Level 1,2, 3) support for Windows 10 systems and business applications
• Maintain and update master images and scripts (VBS, PowerShell, DOS)
• Troubleshoot and resolve network, infrastructure, and iOS device issues
• Collaborate with 1st and 2nd line support teams – shift-left mindset encouraged
• Support project delivery, infrastructure validation, and automation initiatives
• Own and document sustainable solutions to recurring problems
• Ensure compliance with change management procedures
  
  

What You Bring

• Proven experience in a similar Level 3 support or infrastructure role
• Strong expertise in Windows 10, Office 2010, Active Directory, and scripting
• Good understanding of networking, virtualization, telephony, and backup tools
• Experience with ITIL processes (certification is a plus)
• Fluent in English (Dutch language skills are a plus)
  
  

What We Offer

• Competitive salary and benefits package, including Meal Vouchers and Ecocheques
• Hospitalization and group insurance
• Extra vacation days
• Company car
• Opportunities for learning and development through training programs
• Personalized career path within the organization
  
  

Why Join Us?

• Work with a global team and cutting-edge technology
• Be part of a company that values inclusion, growth, and innovation
• Get involved in meaningful projects that make a real impact
• Grow your career while helping others grow theirs
  
  

What's Next

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

Important note

Please be advised that a valid work permit for Belgium is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient language skills may not be considered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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