Senior IT Technician

Cosmetic Physician Partners; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A medical aesthetics provider in Montreal is seeking an experienced Senior IT Technician to manage the ticketing system and provide technical support for corporate teams and partner clinics. The ideal candidate should have 1-2 years of IT support experience, knowledge of Microsoft Office 365, and strong communication skills. This position offers a full-time, hybrid work schedule with in-office and remote work options.

Qualifications

• Minimum of 1-2 years of experience in IT support.
• Knowledge of Microsoft Office 365 applications and features.
• Experience with Active Directory.

Responsibilities

• Provide escalation support to Level 1 on Office 365 and related services.
• Manage network issues and participate in IT discussions.
• Document effectively within tickets and knowledgebase articles.

Skills

IT support experience

Knowledge of Microsoft Office 365

Active Directory experience

Troubleshooting skills

Strong communication skills

Tools

Microsoft Office 365

Azure AD

Ninja

Jamf

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Summary: The Senior IT Technician's role is to manage our ticketing system and provide technical support and assistance to the CPP corporate team and partner clinics.

Work Schedule - Full time, hybrid, Mon/Tue/Thu in office, Wed/Fri remote

Responsibilities

• Provide escalation support to Level 1 on Office 365, SharePoint, Teams, OneDrive, Exchange Online, Exchange Server (2010, 2013, 2016), Azure AD, OnPrem AD
• Network management; help troubleshooting remote network issues and be part of the discussion about networking standards and IT vision
• System administration; technical escalation regarding hardware, appliances, configuration, maintenance, etc.
• Document effectively within tickets and in knowledgebase articles
• Able to communicate technical ideas to non-technical people

Essential Skills and Abilities

• Minimum of 1-2 years of experience in IT support
• Knowledge of Microsoft Office 365 applications and features, including Exchange Online, SharePoint, and Teams
• Experience with Active Directory and Azure AD
• Familiarity with Windows and Mac operating systems
• Knowledge of anti-spam and anti-malware software
• Experience in troubleshooting and resolving issues remotely
• Strong communication and customer service skills
• Ability to communicate technical ideas to non-technical people
• Strong multitasking capabilities

Additional Skills and Abilities (nice to have)

• Experience with RMM/MDM (We use Ninja and Jamf)
• Familiarity with cybersecurity training platforms (we use KnowBe4)
• Familiarity with password vaults (we use 1Password)
• Network management skills; help troubleshooting remote network issues and be part of the discussion about networking standards and IT vision
• System administration; knowledge of hardware, appliances, configuration, maintenance, etc.