Senior IT Tech / 2

Firewall Technical; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

An IT support services company in Ottawa is seeking an experienced IT professional to provide technical support and manage a team. The ideal candidate will have ten years of experience in IT and a strong background in both customer and team management. Responsibilities include technology deployment and user support, with a focus on delivering excellent service. Competitive environment that values work-life balance.

Qualifications

• Ten years of IT employment in a support role.
• Experience managing junior and intermediate techs.
• Must have a valid driver's license and vehicle.
• Security clearance is desired but not required.

Responsibilities

• Provide ongoing IT and technical support to businesses.
• Handle technology deployment, break/fix, and user support.
• Manage a team of technicians to deliver IT services.

Skills

IT management

Customer management

Team management

Technical communication

Education

Certifications (MCSE, MCSA, A+, CCNA)

Tools

Microsoft Windows Server

Microsoft Exchange Server

Networking fundamentals

VMware

Job description

About The Job

PLEASE NOTE: We are only considering resumes from individuals who are based in the Ottawa area or are planning to move here, independent of this position.

You will work as part of a team providing ongoing IT and technical support to professional businesses in Ottawa. You will handle tasks ranging from technology deployment and rollout, to break/fix, risk mitigation, and user support.

Employment History - Must Haves

• Ten years of IT employment.
• Experience managing junior and intermediate techs to complete tasks and work sets.
• Experience accounting for time for you and your team.
• Dealing with customers directly at some level.

Technical Skills - Knowledge and experience with the following are assets:

• Microsoft Windows Server 2003, 2008, 2012.
• Microsoft Exchange Server 2003, 2007, 2010, 2013.
• Windows 11, 10, Pro, 8 Pro.
• Experience in networking fundamentals - TCP/IP, DNS, SMTP, Microsoft Active Directory experience.
• Network Architecture/Design.
• Server Architecture/Design/Hardware/Software.
• Experience in building and troubleshooting computers and network devices.
• Virus and Spyware Solutions.
• Data Storage and Disaster Recovery Solutions.
• Routers, Firewalls, Intrusion Detection software and hardware, VPN, IPsec.
• Experience with various types of software MS SQL, MS Office, MS Access, PHP, Linux, MySQL, backup software, and VMWare.

Soft Skills

• Excellent command of the English Language, written and verbal.
• Strong technical communication skills with the ability to work with all types of users.
• Ability to take direction, assume personal responsibility for quality and follow through on assigned tasks and projects.
• A team orientation that motivates you to stay connected to your peers.

Experience And Requirements

• Certifications and designations are an asset. (MCSE or MCSA, A+, CCNA or equivalent experience).
• Must have Ten years of experience in an IT support role.
• Must have experience in a customer management role.
• Must have experience managing a team of techs to deliver IT services.
• Server and network experience is desirable, but not required.
• Must have a valid driver’s license, and a vehicle and be willing to drive as needed (mileage paid).
• A security clearance is desired but not essential.

About Working At Firewall Technical

Our people are passionate about the quality of the work they do. That’s Firewall’s mission - do great work providing clients with superb IT support services. Our team values a balance between working together and working individually to get work done well and efficiently. In addition, we know that work-life balance is important to everyone on our team. We value the input and ideas of every member of our team and expect each team member to take responsibility for managing their work and time well. The Firewall encourages each team member to improve their skills and will play its role in supporting and encouraging their improvement. We attempt to find the best fit between a team member and the work they do. We take our work seriously and above all, we want to do it well, and we value doing that in an environment that is fun and easygoing. Find out more at www.firewalltechnical.com.