Senior IT Tech / 2

FirewallTechnical.com; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an experienced IT support technician in Ottawa. The role involves providing technical support and managing a team of techs while ensuring high-quality service delivery. Ideal candidates will have extensive IT experience, strong communication skills, and relevant certifications.

Qualifications

• Ten years of IT experience required.
• Experience managing a team of techs to deliver IT services.
• Customer management experience is a must.

Responsibilities

• Provide IT and technical support to professional businesses in Ottawa.
• Handle technology deployment, break/fix, risk mitigation, and user support.
• Manage junior and intermediate techs and complete tasks.

Skills

Microsoft Windows Server

Networking fundamentals

Technical communication

Virus and Spyware Solutions

Data Storage Solutions

Education

MCSE or MCSA certification

CCNA certification

A+ certification

Tools

MS SQL

VMWare

Linux

Job description

PLEASE NOTE : We are only considering resumes from individuals who are based in the Ottawa area or are planning to move here, independent of this position.

You will work as part of a team providing ongoing IT and technical support to professional businesses in Ottawa. You will handle tasks ranging from technology deployment and rollout, to break / fix, risk mitigation, and user support.

Employment History - Must Haves :

• Ten years of IT employment.
• Experience managing junior and intermediate techs to complete tasks and work sets.
• Experience accounting for time for you and your team.
• Dealing with customers directly at some level.

Technical Skills - Knowledge and experience with the following are assets :

• Microsoft Windows Server 2003, 2008, 2012.
• Microsoft Exchange Server 2003, 2007, 2010, 2013.
• Windows 11, 10, Pro, 8 Pro.
• Experience in networking fundamentals - TCP / IP, DNS, SMTP, Microsoft Active Directory experience.
• Server Architecture / Design / Hardware / Software.
• Experience in building and troubleshooting computers and network devices.
• Virus and Spyware Solutions.
• Data Storage and Disaster Recovery Solutions.
• Routers, Firewalls, Intrusion Detection software and hardware, VPN, IPsec.
• Experience with various types of software MS SQL, MS Office, MS Access, PHP, Linux, MySQL, backup software, and VMWare .

Soft Skills :

• Excellent command of the English Language, written and verbal.
• Strong technical communication skills with the ability to work with all types of users.
• Ability to take direction, assume personal responsibility for quality and follow through on assigned tasks and projects.
• A team orientation that motivates you to stay connected to your peers.

Experience and Requirements :

• Certifications and designations are an asset. (MCSE or MCSA, A+, CCNA or equivalent experience).
• Must have Ten years of experience in an IT support role.
• Must have experience in a customer management role.
• Must have experience managing a team of techs to deliver IT services.
• Server and network experience is desirable, but not required.
• Must have a valid driver’s license, and a vehicle and be willing to drive as needed (mileage paid).
• A security clearance is desired but not essential.

About Working at Firewall Technical :

Our people are passionate about the quality of the work they do. That’s Firewall’s mission - do great work providing clients with superb IT support services. Our team values a balance between working together and working individually to get work done well and efficiently. In addition, we know that work-life balance is important to everyone on our team. We value the input and ideas of every member of our team and expect each team member to take responsibility for managing their work and time well. The Firewall encourages each team member to improve their skills and will play its role in supporting and encouraging their improvement. We attempt to find the best fit between a team member and the work they do. We take our work seriously and above all, we want to do it well, and we value doing that in an environment that is fun and easygoing. Find out more at www.firewalltechnical.com.