Senior IT Support Specialist (Level 2)

AOS; Grimsby; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology services provider is seeking a Senior IT Support Specialist to join its team in Grimsby. The role focuses on delivering high-level technical support and managing critical systems, with strong opportunities for career growth. Ideal candidates will possess a degree in IT, relevant certifications, and extensive experience in IT support environments. This position operates in a hybrid work model after training, emphasizing collaboration and continuous learning.

Benefits

Competitive base salary

Performance-based incentives

Paid time-off and generous benefits package

Training and development programs

Qualifications

• 3+ years of hands-on experience in IT support or help desk roles.
• Certifications preferred (CompTIA A+, Network+, Security+, Microsoft certifications).

Responsibilities

• Deliver expert-level support across hardware, software, networking, and cloud environments.
• Manage and maintain core systems: patching, backups, antivirus.
• Document thoroughly and accurately in PSA tool.

Skills

Problem Solving

Technical Curiosity

Education

Post-secondary degree or diploma in Information Technology

Job description

Advanced Office Solutions (‘AOS’)

Grimsby, ON

Hybrid Work Schedule (after training), 4 days in office/1 day remote

Full-Time, Permanent

About Us

At AOS, we specialize in providing office technology and managed services to businesses of all sizes. Our mission is to help organizations boost productivity, streamline workflows, and manage costs with ease. We apply technology to drive profit, productivity and peace of mind for our clients and are dedicated to delivering reliable solutions and top-notch customer service, ensuring our clients can focus on what they do best!

Position Overview

We are looking for a Senior IT Support Specialist (Level 2) to join our growing team! If you are someone who loves solving problems, takes initiative, learns fast, and is ready to grow alongside a team that values collaboration and innovation – we'd love to connect!

Key Responsibilities

• Be a trusted technical advisor—confidently handle escalations and complex issues with clarity, ownership, and a client-first approach.
• Deliver expert-level support across hardware, software, networking, and cloud environments—solving meaningful problems that keep our clients moving forward.
• Provide advanced Level 2 support for desktops, laptops, servers, mobile devices, and critical business systems—both remotely and onsite.
• Troubleshoot like a pro across Windows environments, Microsoft 365, SaaS platforms, networks, and firewalls—bringing curiosity and precision to every challenge.
• Manage and maintain core systems: patching, backups, antivirus, and remote monitoring tools - keeping infrastructure secure and optimized.
• Collaborate with a Managed Services team and contribute to project work, solution design, and strategic IT initiatives
• Contribute beyond the ticket queue by supporting client onboarding, infrastructure planning, and driving service improvement initiatives.
• Document thoroughly and accurately in our PSA tool, ensuring full visibility and SLA adherence across all work.
• Own your work from start to finish—see complex issues through to resolution and follow up with care.
• Keep growing your skills and impact through hands-on project exposure, mentorship, and the latest tools—this role is built for long-term development and leadership.
  
  

Skills And Experience

• Post-secondary degree or diploma in Information Technology, Computer Science, or a related field (or equivalent experience).
• Certifications are strongly preferred – e.g., CompTIA A+, Network+, Security+, and/or Microsoft certifications (such as Microsoft 365 or Azure certifications).
• 3+ years of hands-on experience in IT support or help desk roles, with exposure to a broad range of hardware, software, and network issues.
• Technically strong, naturally curious, and always looking for ways to grow, adapt, and level up.
• Experience in a Managed Services or fast-paced IT support environment is a plus
  
  

What We Offer

• Competitive base salary, commensurate with experience
• Performance-based incentives
• Paid time-off + generous benefits package
• Training and development programs and ongoing professional development
• Growth environment and opportunities for advancement within the company
  
  

At AOS we have a people-first culture rooted in our core values of Connection, Responsibility, and Integrity. We believe that putting people first means more than just being a great place to work—it means fostering genuine connection, taking responsibility for our actions and impact, and operating with integrity in everything we do. These values guide how we support our team, serve our clients, and grow together.

We hire with the future in mind. With limitless career growth opportunities, AOS is committed to fostering a dynamic environment where our teams are always challenged, learning from one another, and contributing to our collective growth. If you're excited by the chance to make an impact and thrive within a forward-thinking, tech-driven team, we’d love to hear from you!

How To Apply

Ready to join us? Send your resume and a brief cover letter telling us why you’d be a great fit for AOS.

We’re proud to be an equal opportunity employer that values diversity and inclusion. If you need any accommodation during the hiring process, please reach out—we’re happy to help.