Senior IT Support Senior Specialist

Gamesys US LLC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading gaming company in Toronto is seeking a Senior IT Support Specialist. You will provide high-quality support to end users and manage both Windows and Mac systems. The ideal candidate is proactive, possesses strong technical expertise, and demonstrates excellent communication skills. This unique role combines hands-on support with strategic management tasks, contributing to the overall success of the IT department.

Benefits

Annual leave

Annual bonus

RRSP Program

Health insurance

Home office allowance

Wellness or Gym allowance

Qualifications

• Experience supporting Windows 11 and Mac OS.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver onsite and remote technical support to end users.
• Manage Windows and Mac builds for user experience and security.
• Administer OKTA for identity and access management.

Skills

Technical expertise

Communication skills

Problem-solving

Time management

Tools

Jira

Intune

JAMF

Microsoft 365

Job description

Who we are

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

Well, what about the team?

We are currently seeking an experienced and proactive Senior IT Support Specialist to join our dynamic IT team. In this role, you will provide high-quality support to end users, including VIPs and senior stakeholders, while taking ownership of the delivery and security of both Windows and Mac systems. This is a unique opportunity that blends hands-on support with strategic management of deployment tools and system security. We're looking for someone with strong technical expertise, excellent communication skills, and the ability to adapt and thrive in a fast-changing environment.

So, what will you be doing?

• Delivering onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
• Recording and monitoring support requests in the helpdesk system (preferably Jira) and adhering to the escalation process.
• Managing Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and Mac OS, and maintaining hardware inventory and device lifecycle.
• Administering OKTA for identity and access management, supporting Microsoft 365 applications like Teams, Exchange, OneDrive, and SharePoint, and maintaining configurations and installation procedures.
• Utilizing Microsoft deployment tools like Intune, Autopilot, JAMF, and Endpoint Management tools for configuration, profile creation, scripting, and deployment.
• Delivering day-to-day end-user support with professionalism and efficiency, managing deployment tools and automation processes.
• Leveraging in-depth experience with Autopilot/Intune and Jamf to optimize device management capabilities.
• Collaborating with IT to implement technologies, participating in rollouts, testing, and deployment of new systems and applications.
• Ensuring endpoints and images meet security and compliance standards.
• Providing maintenance and support for AV and video conferencing equipment to ensure reliable meetings, and building strong relationships within the IT team, adapting to priorities, and thriving under deadlines in a complex environment.

And what are we looking for?

• Work independently with minimal supervision. Communicate excellently in written and verbal forms.
• Adapt to flexible working hours, including weekends if needed. Support remote sites with occasional visits.
• Manage time efficiently and solve problems effectively.
• Support Windows 11 and Mac OS X, including troubleshooting and deployment.
• Work with senior stakeholders and use helpdesk systems like Jira.
• Package software, patch, deploy OS, and handle queries and reporting.
• Deploy and administer Autopilot, JAMF, Manage Engine, or Microsoft Intune.
• Support remote users, manage printers, and troubleshoot networks. Understand ITIL concepts and have advanced Microsoft 365 knowledge.

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

• Anual leave
• Annual bonus
• RRSP Program
• Health insurance
• Home office allowance
• Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

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