Senior IT Support Engineer - Permanent - DBS & Drivers License

ZipRecruiter; Warwick; On-site; CAD 30,000 - 33,000; Full time

Job summary

A forward-thinking organisation is seeking a Senior IT Support Engineer to maintain and enhance IT services across multiple campuses. This hands-on role involves providing expert technical support, managing complex incidents, and ensuring high-quality service delivery. Candidates should have strong technical skills, including desktop and mobile support, with a focus on continuous improvement and mentoring junior staff.

Benefits

Comprehensive benefits package

Opportunities for professional development

Supportive IT team

Qualifications

• Strong expertise in Windows, macOS, iOS, and Android support.
• Experience with ITIL processes for incident and problem management.
• Ability to mentor junior IT engineers.

Responsibilities

• Deliver high-quality 2nd/3rd line support for various operating systems.
• Lead incident management and ensure timely resolution of issues.
• Support ITIL-aligned service delivery and mentor junior engineers.

Skills

Technical expertise in desktop and mobile device support

Excellent communication skills

Proactive mindset

Experience with ITSM tools

Education

HNC/HND, Degree, or equivalent in an IT-related field

ITIL Foundation Certification

Tools

SCCM

MS Endpoint

Intune

PowerShell

ITSM tools (ServiceNow, Remedy, HEAT)

Job description

Job Description

Senior IT Support Engineer

Location: Luton, Bedfordshire, Watford, Hertfordshire - Role is Office/Site Based Not Hybrid!

Salary: £30,000 - £33,000 per annum + Extensive Benefits

Requirements: Enhanced DBS Check | Full UK Driving License

The Technical Landscape:

Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc.

About the Organisation:

Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities.

The Opportunity:

We're currently seeking a Senior IT Support Engineer to provide expert-level technical support across multiple campuses. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning.

Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership.

• You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices (iOS/Android), and a wide range of desktop and enterprise applications.
• Manage and resolve complex incidents using tools like SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem and Azure AD).
• Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting.
• Maintain accurate records in ITSM platforms (eg, ServiceNow, Remedy, HEAT).
• Support ITIL-aligned service delivery and act as a core member of the Technical Change Board.
• Mentor junior IT engineers and manage service queues to ensure SLA compliance.
• Provide flexible support across campuses and participate in out-of-hours rotas when required.

What You'll Bring:

• Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools.
• Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management).
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• A proactive mindset with a passion for continuous improvement and innovation.

Desirable Qualifications:

• HNC/HND, Degree, or equivalent in an IT-related field.
• ITIL Foundation Certification.
• Experience with asset management and technical project leadership.

Why Join Us?

• Be part of a mission-driven organisation that makes a real difference.
• Work in a collaborative and supportive IT team.
• Enjoy a comprehensive benefits package and opportunities for professional development.

Interested?

Call John McManus at Experis IT to apply or learn more.