Senior IT Support Engineer

Senior Interior Designer; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

Join a dynamic company at the forefront of online gaming! As a Senior IT Support Engineer, you will elevate IT foundations by implementing and managing systems that enhance user experience. Your role will involve providing exceptional technical support, managing identity and access systems, and ensuring compliance with regulations. This position offers a chance to work with cutting-edge technologies and collaborate with talented professionals in a supportive environment. If you are passionate about technology and eager to make an impact, this is the perfect opportunity for you to thrive and grow in your career.

Benefits

Discretionary annual company bonus

401(k) plan with company match

Comprehensive medical coverage

Flexible time off plan

Employee Assistance Program

Qualifications

• Strong knowledge of operating systems and remote connection systems.
• Experience with Identity and Access Management systems and IT processes.

Responsibilities

• Provide advanced technical support for hardware and software issues.
• Manage and configure Microsoft 365 services for user identity and access.

Skills

Microsoft Windows

Apple macOS

Linux

Identity and Access Management

Problem-solving

Interpersonal Skills

Critical Thinking

Communication Skills

Education

Relevant IT Certifications

Microsoft Administration Certifications

Tools

CyberArk

Delinea

Okta

ForgeRock

Microsoft 365

Azure

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

We are looking for a Senior IT Support Engineer, whose primary focus will be on elevating and advancing our IT foundations. This role will be responsible for implementing, managing, and supporting IT systems and applications, providing both on-site and remote technical assistance. The key focus is on delivering an exceptional customer experience and providing comprehensive solutions for advanced technical issues, ensuring that all systems, network connections, and software are functioning properly for RSI staff.

What You’ll Do:

• Engage in ongoing efforts to deliver exceptional IT experience for all RSI employees by providing proactive management and maintenance of RSI IT applications.
• Implementation, configuration, administration, and maintenance of Identity and Access Management systems like CyberArk, Delinea, Okta, ForgeRock etc.
• Manage and configure Microsoft 365 services, including but not limited to SharePoint, Exchange Online, Intune, Active Directory, Azure, and Entra to ensure integration with Azure for seamless user identity and access management.
• Act as an escalation point for user support issues, taking ownership and providing advanced technical support for queries related to computer systems, software, and hardware, ensuring timely and effective resolutions.
• Managing user accounts and permissions ensuring users are authenticated and authorized to access systems, applications and databases based on their job responsibilities (RBAC or ABAC) in the identity and access management systems.
• Plan, implement and manage integrations of all systems to the access management system.
• Ensure full compliance with relevant regulations and standards (e.g., GDPR, ISO-27001, PCI-DSS) across all jurisdictions the organization operates in, adapting IAM policies as necessary to new legal requirements.
• Provide technical support on-site or via remote-access system. Troubleshoot hardware, software, networking and connection issues.
• Cooperate closely with Development teams, Infrastructure team, external vendors and Customer Support.
• Create and maintain technical documentation and manuals.

All About You:

• Strong knowledge of popular operating systems (Microsoft Windows, Apple macOS, Linux), software applications, and remote connection systems.
• Experience working as a Microsoft Systems and Applications Administrator / Engineer.
• Experience with Identity and Management systems (CyberArk, Delinea, Okta, ForgeRock etc.), including HRIS integrations and IAM best practices.
• Demonstrate the ability to solve complex hardware and software issues.
• Experience with developing and implementing IT & InfoSec processes.
• Demonstrate self-initiative and proactivity.
• Show team-player mentality and leadership qualities.
• Very good mastery of English.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• A sense of ownership and a passion for technology.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Any of the following would be nice to have:

• Experience with ISO 27001 controls and PCI DSS requirements.
• Identity and Access Systems Certifications.
• Microsoft Administration Certifications.
• Experience with developing and implementing IT processes.
• Experience working with the ITIL Framework.

Location Eligibility: Open to candidates across the US (except California, Washington, Maryland, and New York).

Benefits:

• Discretionary annual company bonus.
• 401(k) plan with 100% company match on the first 4%.
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance.
• Flexible time off plan.
• Employee Assistance Program (EAP).

Pay Range: $40,320 - $55,000 CAD

What makes us great:

• Work-life balance initiatives.
• Autonomy – we embrace personal freedom and responsibility.
• Creativity – we are open to new ideas of how we can be better.
• Growth – we want you to develop personally as well as professionally.
• Top-notch professionals who are passionate about what they are doing.
• People-oriented environment and supportive atmosphere.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

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