Senior IT Specialist / SharePoint Administrator

Covenant House Toronto; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision care

Personal days

Employee Assistance Program

Tuition Reimbursement

Discounts on gym membership

Job summary

Covenant House Toronto is seeking a proactive Senior IT Specialist to lead the SharePoint rollout and strengthen our Microsoft 365 environment. You will own the SharePoint project, re-engage stakeholders, and build department sites with governance and training for site owners.

The role covers general IT support, security, data governance, and collaboration across international teams in a hybrid environment. Strong communication and problem solving are essential.

Qualifications

• Bachelor’s degree or technical training in Information Technology.
• 3+ years administering SharePoint in a professional setting.
• 3+ years IT support experience with desktop/network troubleshooting.
• Familiarity with multi-domain environments and data governance practices.

Responsibilities

• SharePoint & Microsoft 365 Administration across the environment (SharePoint, OneDrive, Exchange, Outlook, MS Office).
• Configure department SharePoint sites, lists, libraries, and workflows; establish governance.
• Train site owners and end-users on platform use and best practices.
• Monitor data migrations, retention, audits, and security settings to ensure compliance.
• Collaborate with external service providers and coordinate with international teams.

Skills

SharePoint Admin

Microsoft 365

Active Directory

IT Support

Data Governance

Security & Compliance

Cross-functional collaboration

Education

Bachelor’s degree in Information Technology

Technical training in IT

Tools

SharePoint

OneDrive

Exchange

Outlook

MS Office

Job description

IT Department

Onsite

Full Time, Permanent

Level 8

Requisition Number: IS-2026-002

Covenant House helps youth ignite their potential and reclaim their lives. As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide life‑changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on‑site and, in the community, health and well‑being support, training and skill development, and ongoing care once youth move into the community. For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

We are seeking a proactive, experienced IT Specialist to support our Microsoft 365 environment, with an immediate focus on leading CHT's SharePoint rollout. This role's first priority is to assume leadership of that project, re‑engage stakeholders, build out department sites, and train site owners across CHT. Beyond SharePoint, this position provides broader Microsoft 365 and general IT support (hardware, software, network, and systems) in a hybrid on‑prem/cloud environment, working under the direction of the IS lead. CHT has complex data governance requirements, with healthcare, youth records, and donor payment information alongside traditional domains (HR, Finance, etc.), so a solid foundation in data governance best practices is a must.

We are currently recruiting for 1 Full‑time Permanent Senior IT Specialist, SharePoint Administrator. This is a new position within the organization.

Immediate Priority: SharePoint Project Ownership

• Take ownership of the SharePoint rollout and drive it to completion
• Re‑engage department stakeholders to identify needs and build project momentum
• Configure department SharePoint sites, lists, libraries, and workflows
• Train site owners and end‑users on platform use and best practices
• Establish intranet governance policies and site standards
• Integrate SharePoint with other business applications and systems

Responsibilities:

SharePoint & Microsoft 365 Administration

• Administer and maintain the SharePoint and Microsoft 365 environment (SharePoint, OneDrive, Exchange, Outlook, MS Office)
• Coordinate data migrations, forms, and site/content creation and changes
• Manage document retention, archiving, and periodic content audits for data integrity
• Implement and maintain SharePoint security settings and ensure compliance with data governance regulations
• Monitor and optimize environment performance; troubleshoot and resolve issues
• Develop and maintain training materials and support documentation

General IT Support

• Manage user accounts (creation, support, deactivation) and Active Directory
• Provide Tier 1/2 technical support for hardware, software, network, and desktop issues
• Monitor and maintain antivirus, backups, servers, and network infrastructure
• Support conference room A/V systems
• Use remote support tools (e.g., TeamViewer) to troubleshoot user issues
• Maintain network documentation
• Assist the IS Lead with deployment of new IT systems and technology research
• Administer additional IT systems as adopted by the organization

Governance & Collaboration

• Participate in continual improvement of IT standards, processes, and procedures
• Collaborate with external service providers and monitor helpdesk performance metrics
• Coordinate with country office IS personnel and leadership across cultures

Qualifications and Experience:

• Bachelor's degree or technical training in Information Technology, plus 6+ years of experience in a similar role
• 3+ years of hands-on experience administering SharePoint
• 3+ years of IT support experience, with a focus on desktop and network troubleshooting
• Working knowledge of Microsoft 365, Windows Server, Active Directory, networking protocols, and wireless access points
• Experience with Enterprise Backup and Recovery systems
• Experience designing, implementing, and maintaining Microsoft-based enterprise applications
• Familiarity with multi-domain environments and domain troubleshooting
• Solid foundation in data governance best practices, including handling of sensitive/regulated data
• Microsoft Certified Systems Engineer or equivalent certification
• Strong analytical and independent problem‑solving skills; able to quickly learn new systems
• Excellent written and oral communication skills
• Ability to work independently and as part of a team, including under pressure
• Ability to work effectively across cultures and coordinate with international teams

Desired Skills

• Mobile device management and troubleshooting
• Experience with cloud in general, Azure in particular
• Agentic AI experience

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently. While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

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