Senior IT Specialist

Miovision Technologies, Inc.; Kitchener; On-site; CAD 70,000 - 100,000; Full time

Job summary

Miovision Technologies, Inc. is seeking a Senior IT Specialist to manage service desk operations at its Kitchener headquarters. This senior-level role involves hands-on support, troubleshooting, and user assistance for a diverse array of systems, ensuring operational efficiency and user satisfaction. If you thrive in dynamic IT environments and have a strong service mindset, join us as we enhance our technical support capabilities.

Benefits

Comprehensive health benefits starting on day one

RRSP Matching Plan

Variable Incentive Plan

Mio-Days: Extended three-day weekends

Internet subsidy and remote work allowance

Unlimited vacation policy

Qualifications

• 5+ years of experience in desktop infrastructure and system administration.
• Hands-on experience with Windows, MacOS, and Linux environments.
• Strong troubleshooting skills across hardware, software, networking, and operating systems.

Responsibilities

• Serve as the primary point of contact for IT support across on-site and remote employees.
• Lead onboarding and off-boarding processes, including workstation setup.
• Provide after-hours on-call support as needed.

Skills

Troubleshooting

Customer Service

Time Management

Education

Post-secondary education in Computer Science, Information Technology, or a related field.

Tools

Active Directory

Okta

Windows

MacOS

Linux

Job description

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visitmiovision.com.

Position Summary

Reporting to the Director of Information Technology & Cloud Infrastructure, we’re looking for a highly experienced Senior IT Specialist to lead our service desk operations and act as the go-to expert for end-user support across the organization. This is a senior-level, on-site role for someone who has built their career in IT support and is passionate about delivering exceptional technical service.

In this role, you'll provide hands-on support for Miovision systems and employees across the business by troubleshooting, diagnosing, and resolving issues with hardware, software, computers, and applications within our Kitchener, Ontario headquarters. As the owner of the IT service desk, you’ll work directly with employees, providing troubleshooting and task-based solutions, ensuring uptime and efficiency throughout the business. You'll also be the primary contact for new hire setups, including workstation configuration and account provisioning.

Key Responsibilities

• Serve as the primary point of contact for IT support across on-site and remote employees
• Lead onboarding and off-boarding processes, including workstation setup and account provisioning
• Support and troubleshoot issues across Windows, MacOS, and Linux operating systems
• Provision and maintain servers and manage enterprise-distributed applications (e.g. antivirus, access control)
• Procure and manage IT assets including workstations, peripherals, and server components
• Coordinate, troubleshoot and resolve audio/visual issues for major events
• Create and maintain technical documentation for a diverse user base
• Provide after-hours on-call support as needed

Qualifications

• Post-secondary education in Computer Science, Information Technology, or a related field.
• 5+ years of experience in desktop infrastructure and system administration.
• Strong troubleshooting skills across hardware, software, networking, and operating systems
• Hands-on experience with Windows, MacOS, and Linux environments.
• Experience with directory services like Active Directory and Okta (user, group, and policy management).
• Excellent communication skills, with a customer service mindset
• Strong time management, task prioritization, and problem solving abilities
• Proven technical writing skills for documentation and internal knowledge sharing
• Must be able to work on-site at the Kitchener office during regular business hours

Additional Assets

• Experience with Okta or equivalent identity management tools
• Experience with Google Workspace and Microsoft 365
• Familiarity with JIRA and Confluence
• Experience with security system administration
• Advanced knowledge of identity systems and workflows
• Enterprise network administration experience

Perks and Benefits

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [e-mail].

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.