Senior IT Operations Specialist

Collage; Canada; Remote; CAD 70,000 - 100,000; Full time

Job summary

ProServeIT is seeking a Senior IT Operations Specialist to ensure the stability, performance, and reliability of enterprise IT systems in a remote Canada-based role. You will act as a Tier 3 escalation, lead incident response, and drive continuous improvement across infrastructure, endpoints, identity, and core business platforms.

The role requires deep expertise in Windows/Linux, Active Directory/Azure AD, Microsoft 365, and virtualization (VMware/Hyper-V), with ITIL-based service management

Qualifications

• A Degree in Computer Science, Information Technology, or related field.
• 5+ years of progressive experience in IT operations, systems administration, or infrastructure support.
• Strong experience with Windows Server and/or Linux environments.
• Hands‑on experience with Active Directory, Azure AD, and Microsoft 365.
• Solid understanding of IT service management (ITIL concepts).
• Experience with virtualization platforms (VMware, Hyper-V).
• Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs).
• Experience with monitoring, backup, and recovery tools.

Responsibilities

• IT Operations & Service Reliability: Guarantee high availability, performance, and reliability of IT systems and services.
• Systems, Infrastructure & Identity: Administer Windows and/or Linux servers, virtualization, and storage; manage identity systems.
• Security, Compliance & Risk: Enforce security standards, access controls, patch compliance, and remediation; support audits and incidents.
• Process Improvement & Documentation: Develop runbooks and SOPs; identify automation opportunities; track operational metrics.

Skills

Troubleshooting

Analytical skills

Communication

Customer service

Stakeholder management

Education

Degree in Computer Science / IT

Tools

VMware

Hyper-V

Active Directory

Azure AD

Microsoft 365

DNS

VPNs

Job description

Infrastructure Full Time Canada Remote $70,000 - $100,000 CAD per year

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We are currently seeking a Senior IT Operations Specialist, who would be responsible for ensuring the stability, performance and reliability of enterprise IT systems. Acting as a technical escalation point, this role is critical in delivering secure and efficient IT services across infrastructure, endpoints, identity, and core business platforms. The Specialist leads incident management, drives operational excellence, and champions continuous improvement initiatives.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

\"People Matter. Be like gumby. Do it right.\" These are the three values we follow every day. These truly represent who we are and what we care about.

What you will do

1. IT Operations & Service Reliability

• Guarantee high availability, performance, and reliability of IT systems and services.
• Serve as Tier 3 escalation for complex technical and operational issues.
• Lead incident response, root cause analysis, and service restoration efforts.
• Proactively monitor systems, logs, alerts, and dashboards to detect and resolve issues.
• Manage system maintenance, patching, upgrades, and lifecycle activities.

2. Systems, Infrastructure & Identity

• Administer and support Windows and/or Linux servers, virtualization, and storage solutions.
• Manage identity and access systems (Active Directory, Azure AD, MFA).
• Support Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
• Collaborate with network teams on LAN/WAN, Wi-Fi, VPN, and firewall configurations.

3. Security, Compliance & Risk

• Enforce security standards, access controls, and operational best practices.
• Participate in vulnerability management, patch compliance, and security remediation.
• Support audits, compliance initiatives, and incident investigations.
• Ensure robust backup, recovery, and disaster recovery procedures are tested and effective.

4. Process Improvement & Documentation

• Develop and maintain operational procedures, runbooks, and SOPs.
• Identify automation opportunities to streamline workflows and reduce manual tasks.
• Track and report operational metrics (incidents, uptime, SLA performance).
• Drive continuous improvement across IT operations and service delivery.

We would love to hear from you if you have

• A Degree in Computer Science, Information Technology, or related field
• 5+ years of progressive experience in IT operations, systems administration, or infrastructure support
• Strong experience with Windows Server and/or Linux environments
• Hands‑on experience with Active Directory, Azure AD, and Microsoft 365
• Solid understanding of IT service management (ITIL concepts)
• Experience with virtualization platforms (VMware, Hyper-V)
• Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
• Experience with monitoring, backup, and recovery tools
• Familiarity with endpoint management and device lifecycle management
• Experience with cloud platforms (Azure, AWS)
• Microsoft, VMware, or cloud certifications
• Strong troubleshooting and analytical skills
• The ability to manage incidents calmly in high-pressure situations
• The ability to work independently and lead by influence
• Excellent written and verbal communication skills
• Strong attention to detail and operational discipline
• Strong customer service and stakeholder management skills
• Preferred Certifications: ITIL, Microsoft, VMware, or cloud-related certifications.

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

This job post is for an existing vacancy.