Senior IT Operations Analyst – NOC Shift Leader

Motion Recruitment Partners; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A recruitment agency is seeking an experienced Network Operations Shift Lead to oversee a shift team for large-scale global enterprise networks. The ideal candidate will have strong expertise in network operations, including troubleshooting and escalation handling with a focus on Cisco technologies and SD-WAN solutions. This position involves managing tier 2 support for complex issues and ensuring operational stability and team leadership under high-pressure conditions. Full-time authorization is required.

Qualifications

• 7–8 years of experience in network operations with expertise in escalation and troubleshooting.
• Strong background in Cisco routing & switching at an expert level.
• Hands-on experience with SD-WAN technologies, Palo Alto firewalls, Cisco Meraki, and F5 load balancers.

Responsibilities

• Lead and manage a shift team responsible for supporting enterprise-scale networks.
• Perform tier 2 troubleshooting and escalation support for complex network issues.
• Oversee operational firefighting to ensure minimal disruption to production environments.

Skills

Network Operations

Cisco routing & switching

SD-WAN technologies

Palo Alto firewalls

F5 load balancers

Break-fix troubleshooting

Tools

Cisco

F5 technologies

Cisco Meraki

Job description

Overview

We are seeking an experienced Network Operations Shift Lead to oversee large-scale global enterprise networks, consisting of over 3,000 offices worldwide and 15,000–20,000 access points. This role requires strong expertise in second-level troubleshooting, escalation handling, and operational leadership within a fast-paced environment.

Responsibilities

• Lead and manage a shift team responsible for supporting enterprise-scale networks.
• Perform tier 2 troubleshooting and escalation support for complex network issues.
• Oversee operational firefighting to ensure minimal disruption to production environments.
• Provide expert-level support across Cisco routing & switching, SD-WAN technologies, Palo Alto firewalls, and Cisco Meraki.
• Support load balancing and production stability through F5 technologies.
• Ensure smooth network operations, incident management, and escalation to senior teams when required.

Requirements

• 7–8 years of experience in Network Operations, with proven escalation and troubleshooting expertise.
• Strong background in Cisco routing & switching (expert level).
• Hands-on experience with SD-WAN technologies, Palo Alto firewalls, Cisco Meraki, and F5 load balancers.
• Prior exposure to large-scale global networks (multi-thousand access points/offices).
• Ability to lead a shift team effectively under high-pressure operational conditions.
• Strong focus on break-fix troubleshooting and operational problem-solving.

Schedule

• Initial 2 weeks: 5 day shifts + 2 night shifts (7 days total per week).
• Following rotation: 2 weeks of 5 night shifts + 2 day shifts (7 days total per week).
• Shifts are 7:00 AM – 7:00 PM (12-hour rotations).

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Hannah Dewitte

Specialization:

• Wireless - Network Eng & Ops
• Network Security