Senior IT Manager, Operations and Security

Array Marketing; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

Array Marketing is seeking a Senior IT Manager to oversee and enhance its IT operations and security framework. This role offers a unique opportunity to influence IT strategy, lead a talented team, and safeguard the company's data while driving operational excellence. As the organization scales globally, your leadership will play a crucial role in shaping the future of IT at Array, ensuring compliance, optimizing processes, and aligning with business growth.

Qualifications

• Minimum 10 years of progressive experience in IT operations and cybersecurity.
• Experience in a leadership role for at least 5 years.
• Technical expertise in IT infrastructure, cybersecurity, and service delivery.

Responsibilities

• Lead planning and management of IT infrastructure and operations.
• Develop and enforce cybersecurity policies and procedures.
• Manage and mentor IT team members for high performance.

Skills

Leadership

Analytical Thinking

Cybersecurity

IT Service Delivery

Team Management

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft Azure

Microsoft 365

Firewalls

Endpoint Protection

SIEM

AWS

Google Cloud

Job description

For over 40 years, Array Marketing has been a global leader in the retail display and in-store merchandising services industry. Global brands like Estée Lauder, Sephora, L’Oreal and Samsung to name a few, rely on our team of more than 2,000 employees around the world, to create great retail experiences by bringing their visions to life.

We are committed to building on more than four decades of strength, deep industry knowledge and design innovation to accelerate our growth and serve our customers even better than before.

As we continue to expand around the world, we are looking for critical thinkers who are data driven, have a strong work ethic and care about best practices and customer outcomes to help us carry out our vision.

Join Array to make a mark on our business and grow your career.

Who we need

Reporting to the Vice President, Information Technology, we are seeking a highly skilled and experienced Senior IT Manager, Operations and Security. This is a challenging and rewarding opportunity to lead and manage our IT infrastructure and security operations. You will apply your expertise in IT operations, cybersecurity, and team management to ensure that our systems are efficient, secure, and aligned with business objectives. You will lead and develop our high-performing team, optimizing the IT operations and security function, defining accountabilities, shaping team deliverables, and establishing best practices across a growing global business.

This is a full-time, hybrid role working 3 - 4 days per week onside in Scarborough.

What’s in it for you:

Leadership.This is a chance to influence the strategy, execution, and team in IT operations and security across a global business. You will manage infrastructure, system administration, service delivery, and cybersecurity. You will mentor and develop a growing team that includes a System Administrator and an IT Operations and Security Administrator. You will have direct support from the Vice President, Information Technology as you build and formalize the function. This is a rare opportunity to establish foundational processes, guide change, and lead the roadmap for future-state IT capabilities.

Impact.You will play a key role in shaping the future of our infrastructure, operations and security functions. You will identify gaps, assess risk, prioritize needs, and propose technology solutions that support our growth and enhance our resilience. You will help drive the shift from a predominantly on-premise environment to a more hybrid model, with the chance to influence strategy and execute enterprise-wide change.

Growth.Our organization is scaling globally and investing in technology with the support of our executive team. You will have the opportunity to work closely with senior leaders and present to the executive team. You will gain exposure and influence as your ideas come to life, contributing to projects that extend beyond traditional IT into operational technology and innovation.

In this role, you will:

• Lead IT operations.You will oversee the planning, implementation, and management of IT infrastructure and system administration, ensuring high availability, efficiency, and alignment with business needs. You will ensure IT services meet performance standards and service level agreements. You will manage service tickets and track resolutions, implementing improvements to optimize workflows.
• Manage and grow a team.You will directly manage a System Administrator and an IT Operations and Security Administrator. You will provide mentorship, set goals, and build a high-performance culture. You will assess the capabilities of your team and the technologies in place, then identify training and process needs to strengthen performance and accountability.
• Oversee cybersecurity.You will develop and enforce security policies, procedures, and protocols to protect organizational data and assets. You will lead efforts to identify, assess, and mitigate risk through tools such as firewalls, intrusion detection systems, and endpoint protection. You will manage incident response, ensure compliance with global regulatory standards, and monitor security metrics.
• Assess, prioritize, and build.In the first three months, you will focus on understanding the lay of the land: the people, the technology, and the processes. You will assess the current state of our infrastructure and security capabilities, identify gaps, and establish your roadmap and priorities. You will share your observations with the Vice President and validate alignment before moving forward with execution.
• Drive process and performance improvement.You will enhance IT workflows by introducing best practices and driving the adoption of ITIL-based frameworks. You will implement new tools and ensure documentation is maintained for systems, incidents, and standard operating procedures.
• Support strategic planning and transformation.You will collaborate with senior leadership to align IT and security strategies with business goals. You will evaluate and recommend technology solutions, develop business cases, and help present initiatives to the executive team. You will support the transition of selected on-premise infrastructure to the cloud and contribute to long-term planning for operational technology integration.
• Manage vendors and resources.You will oversee relationships with external service providers, negotiate contracts, and ensure third-party performance aligns with business needs. You will manage departmental budgets and allocate resources effectively.
• Monitor, report, and communicate.You will prepare and deliver regular updates to stakeholders and senior management, including performance metrics, project status reports, and risk assessments. You will document findings and recommendations with clarity and accuracy.

You have:

• The experience.You have a bachelor’s degree in Information Technology, Computer Science, or a related field. You have at least ten years of progressive experience in IT operations and cybersecurity, with five years or more in a leadership role. You are well-versed in infrastructure management, system administration, security operations, and IT service delivery. You have experience working in fast-paced and complex environments, ideally with exposure to manufacturing or global operations.
• The leadership.You have experience managing and mentoring technical teams. You lead by example and foster accountability. You are skilled at assessing capabilities, defining clear expectations, and building strong relationships across departments.
• The technical skills.
  You have extensive knowledge of IT infrastructure, including networks, servers, cloud platforms, and cybersecurity practices. You have hands-on experience with security tools such as firewalls, SIEM, endpoint protection, and vulnerability management. You are familiar with ITSM frameworks and tools, and you are proficient with Microsoft environments and platforms such as Azure and M365. Experience with AWS or Google Cloud is an asset. Certifications such as CISSP, CISM, or CISA are preferred. ITIL Foundation and PMP or equivalent are considered assets.
• The strategic thinking.You are analytical and proactive. You have experience conducting risk assessments, setting priorities, and building technology roadmaps. You are comfortable pitching ideas, building business cases, and presenting to executive leadership.
• The communication skills.You are clear, concise, and professional in your written and verbal communications. You are comfortable preparing presentations and translating technical topics for senior audiences.
• The flexibility.You are a team player with a collaborative mindset. You are ready to lead and support change across the organization.

What you can expect from the interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role, the team’s culture and how you will make an impact as our new Senior IT Manager of Operations and Security
• An in-person interview with the VP, IT where you will have a chance to share your technical expertise and leadership style and ask questions related to the role.
• A final in-person interview with the CFO, VP of Operations and a representative from HR to further explore how you would meet the needs of the team and the organization.