Senior Investigator, BRAM Program

Mastercard; Toronto; On-site; CAD 83,000 - 132,000; Full time

Job summary

Mastercard in Toronto seeks a Senior Investigator for the BRAM program to preserve brand integrity, conduct investigative case work, review referrals, and support timely investigations.

You will apply established procedures, coordinate evidence reviews, and communicate with partners while handling confidential data. 3–5 years of relevant experience and strong analytical, documentation, and project-management skills are required.

Qualifications

• 3-5 years' experience conducting investigative, compliance, risk, audit, merchant monitoring, or brand protection work, with demonstrated ability to evaluate facts, document findings, and support defensible case outcomes.
• Experience reviewing referrals, assessing BRAM scope, gathering facts, and supporting investigations.
• Strong written and verbal communication skills and ability to maintain confidentiality.

Responsibilities

• Preserve the integrity of Mastercard brand by conducting BRAM investigations and handling matters involving potential illegal activity or violations of Mastercard Standards.
• Review referrals from partners, assess BRAM scope, gather facts, and support timely investigation initiation.
• Conduct evidence review, evaluate customer responses, coordinate testing, document findings, and support case closure.
• Investigate inquiries across the business to determine BRAM concerns and warranted activity.
• Apply established procedures, audit expectations, and best practices for consistent outcomes.
• Escalate high-impact matters to management with clear rationale and next steps.
• Support stakeholder communication and case materials preparation; maintain tracking and metrics.
• Identify trends and process improvements to boost BRAM effectiveness.
• Assist with training, BRAM announcements, and cross-team initiatives.

Skills

Investigative experience

Compliance

Risk management

Audit

Merchant monitoring

Brand protection

Analytical skills

Documentation

Project management

Attention to detail

Time management

Communication skills

Multitasking

Confidential data handling

Tools

Microsoft Office

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Investigator, BRAM Program

Mastercard operates the world's fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won't stand still in developing new and better ways to keep payments safe.

• - Do you have experience conducting investigations, reviewing evidence, and documenting case outcomes?


• - Do you have knowledge of merchant onboarding, monitoring, customer response review, and potential Mastercard Standards violations?


• - Are you a high performer with strong analytical, documentation, and project management skills?


• - Are you collaborative, detail-oriented, and able to support credible investigations in a fast-paced environment?

Mastercard's Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.

Role

• - Preserve the integrity of the Mastercard brand by conducting investigative case work under the Business Risk Assessment and Mitigation (BRAM) program, including matters involving potential illegal activity, brand-damaging activity, or violations of Mastercard Standards


• - Review referrals from external partners and internal stakeholders, assess BRAM scope, gather relevant facts, and support timely investigation initiation


• - Conduct evidence review, customer response evaluation, testing coordination, documentation, assessment recommendation support, and case closure activities


• - Investigate and resolve inquiries from across the business and external customers to determine whether Mastercard Standards concerns exist and whether BRAM case activity is warranted


• - Apply established investigative procedures, audit expectations, and best practices to ensure consistent, objective, and well-documented case outcomes


• - Escalate sensitive, complex, repeat-offender, or high-impact matters to management with clear facts, rationale, and recommended next steps


• - Support engagement with referral partners, vendors, customers, and internal stakeholders by preparing case materials, tracking follow-up, and maintaining professional communication


• - Contribute to team inbox triage, referral management, case tracking, workload visibility, and investigation metrics


• - Identify referral trends, emerging typologies, documentation issues, and process improvement opportunities to support BRAM program effectiveness


• - Support case management tool adoption, data integrity, reporting needs, and process enhancements in partnership with Operations and Enablement


• - Assist with training, stakeholder education, BRAM Announcements, guidance materials, and cross-team initiatives as needed


• - 3-5 years' experience conducting investigative, compliance, risk, audit, merchant monitoring, or brand protection work, with demonstrated ability to evaluate facts, document findings, and support defensible case outcomes


• - Experience with merchant onboarding practices, ongoing monitoring for suspicious activity, referral review, evidence assessment, and customer response evaluation


• - Strong attention to detail, highly organized, critical thinker able to multitask, follow multi-step processes, and identify relevant issues across complex case facts


• - Must be self-motivated and able to manage time effectively with competing priorities while supporting timely case progression


• - Experience, confidence, and high level of tact and integrity due to frequent interaction with internal and external stakeholders, as well as regular exposure to confidential data


• - Superior written and verbal communication skills, including ability to document investigative findings, communicate case rationale, and support stakeholder follow-up


• - Strong analytical, investigative, and problem-solving skills


• - Excellent technical skills including Microsoft Office; experience with case management, reporting, analytics, monitoring, or investigation tools preferred

Pay Ranges

Toronto, Canada: $83,000 - $132,000 CAD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any oth