Senior Integration Specialist

Georgian Partners; Montreal; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading manufacturing automation company in Montreal is seeking a Senior Integration Specialist to support client integration and troubleshooting for complex automation systems. The ideal candidate will have extensive experience in industrial automation, strong system commissioning skills, and excellent communication capabilities. Join a dynamic team committed to client success and innovative solutions while enjoying a culture that fosters personal growth and team collaboration.

Benefits

Complimentary beverages and snacks

Career growth opportunities

Participation in social events and community volunteering

Qualifications

• 6+ years of experience in industrial automation or advanced technical support.
• Experience with ticketing systems and knowledge base development.
• Familiarity with robot programming using Fanuc, UR, or ABB is a plus.

Responsibilities

• Serve as a subject matter expert on automation challenges.
• Lead technical deployments and investigations.
• Program and validate automation systems.

Skills

Troubleshooting

Client collaboration

Technical support

Robot programming

Python

System commissioning

Excellent communication

Education

Degree in Electrical, Mechatronics, Robotics, or related engineering field

Tools

Zendesk

MachineMotion

MachineLogic

Job description

Company Description

Vention helps some of the most innovative manufacturing companies automate their production floors in just a few days. Vention's online-first manufacturing automation platform (MAP) enables clients to design, automate, order, and deploy manufacturing equipment directly from their web browsers.

Headquartered in Montreal, Canada, with offices in Berlin and Boston, Vention's platform is used in over 3,000 factories across 5 continents. Recognized as one of Canada’s Most Admired Cultures and a Great Place to Work, we foster a performance-driven culture that values happiness, ambitious goals, data-driven decisions, and constructive debates. Our culture emphasizes:

• Making our clients successful by doing what’s right for them, even if it challenges us.
• Executing and delivering on ambitious goals.
• Debating ideas openly and then committing to the best solutions.
• Innovating to inspire in products, user experiences, and practices.
• Collaborating as one team to achieve more.
• Empowering our people to reach their full potential, celebrating progress and achievements.

Job Description

As a Senior Integration Specialist at Vention, you will be a key member of the Customer Success team, bridging post-sales implementation and advanced technical support. We seek a highly autonomous engineer passionate about troubleshooting, client collaboration, and delivering impactful support both remotely and on-site.

Your role involves supporting complex industrial automation systems by investigating issues, validating hardware/software configurations, and maximizing system utilization. This combines the mindset of a field service engineer with the expertise of Tier 3-4 technical support.

What you’ll do :

• Serve as a subject matter expert on automation challenges across Vention’s platform and ecosystem.
• Lead technical deployments and investigations remotely and on-site, ensuring hardware, software, and robotics systems meet client expectations.
• Program and validate automation systems using Vention’s MachineMotion controller, MachineLogic software, and client-specific logic (Python).
• Integrate and commission robot applications with partner technologies (Fanuc, Universal Robots, ABB), including programming, safety setup, and troubleshooting.
• Support complex escalations by owning and resolving support cases promptly and clearly.
• Collaborate with Sales and Customer Success Managers to identify optimal solutions and deployment strategies.
• Conduct user acceptance testing (UAT) for new hardware/software releases to ensure readiness.
• Maintain and improve technical documentation, including manuals and troubleshooting guides.
• Manage support tickets in Zendesk, prioritize effectively, and enhance workflows.
• Work cross-functionally with Product, Engineering, and QA teams, sharing insights and feedback.
• Mentor junior Integration Specialists to develop their communication, ownership, and technical skills.

Qualifications

• Degree in Electrical, Mechatronics, Robotics, or related engineering field.
• 6+ years of experience in industrial automation, robotic systems integration, or advanced technical support.
• Strong foundation in system commissioning, controls, and machine integration.
• Experience with ticketing systems (Zendesk) and knowledge base development.
• Robot programming experience with Fanuc, UR, or ABB is a plus.
• Excellent communication skills to explain complex concepts clearly.
• Proficiency in programming (Python) and troubleshooting across electrical, mechanical, and software layers.
• Experience with post-sales client environments and high-value enterprise support.
• Willingness to travel for deployment and troubleshooting.
• Fluent in English; French and Spanish are assets.

Additional Information

• Enjoy complimentary beverages and snacks.
• Opportunities for career growth.
• Participation in social events and community volunteering.

Interview Process

• Initial Call
• Meet the Team
• Challenge
• Decision & Offer

Our Commitment to Diversity and Inclusion

We foster an inclusive environment for high achievers from diverse backgrounds. Our fast-paced, high-performance culture allows you to make a lasting impact. We support your growth and encourage you to apply even if your experience doesn’t perfectly match all criteria. We look forward to connecting with you!