Senior Insights Analyst

407 ETR Concession Company Limited; Vaughan; On-site; CAD 70,000 - 90,000; Full time

Job summary

A toll highway management company in Vaughan seeks an experienced professional to analyze customer behavior and deliver insights to stakeholders. The ideal candidate will have a university degree and at least 5 years of analytics experience, focusing on customer insights and dashboard development. This role offers a competitive salary and vacation package, emphasizing a collaborative team environment.

Benefits

Competitive salary

Bonus structure

Competitive vacation package

Continued education budget

Collaborative team environment

Qualifications

• Minimum of 5 years’ experience working on analytics projects focusing on customer insights.
• Experience with A/B testing, survey analysis, and dashboard development.
• Familiarity with BI tools to drive insights.

Responsibilities

• Assemble and analyze data to understand customer behavior.
• Design, build and deploy dashboards for stakeholders.
• Provide additional business insight and modeling support.

Skills

Data analysis

Customer insights

Statistical techniques

Business analysis

Communication skills

Education

University degree in Business, Engineering, Statistics, Mathematics, or Computer Science

Tools

Tableau

Python

SQL

QGIS

Job description

Refer below link for corporate privacy link:

• Assemble and analyze data to understand customer behavior of existing 407 ETR data, external data sources and emerging sources to help the business answer key questions that will help grow the business
• Undertake analysis of targeted customer groups (segments).
• Design, build and deploy dashboards for stakeholders
• Utilize geospatial analysis to provide market insights across the GTHA
• Ability to understand business stakeholder’s issues and create valuable insight and analysis designed to help stakeholders tackle the issues
• Strong Mentoring and leadership skills to support and coach junior members on statistical techniques and experimental design.
• Provide additional business insight and modeling support to data science team including advanced modeling
• Raise awareness and action of data science and analytics within the company to help focus on fact-based decisions.
• Present key insights and analysis in a clear and concise manner
• Plan and conduct training workshops

Qualifications:

• A University degree in Business, Engineering, Statistics, Mathematics, or Computer Science
• Minimum of 5 years’ experience working on analytics projects focusing on customer insights, A/B testing, survey analysis, and dashboard development
• Experience designing and analyzing quantitative and qualitative data with focus on understanding attitudes, opinions and behavior
• Experience building and supporting a training of others on using BI tools to drive insights
• Well-developed business analysis, research and creative problem-solving skills
• Proven organizational, planning and project management experience.
• Strong experience in customer analysis
• Understand the workings of how 407 ETR conducts business
• Strong communication skills and work ethic
• Familiarity with Tableau, Python, and or SQL is an asset
• Familiarity with QGIS is an asset

Our Offer

• Competitive salary, bonus structure
• Competitive vacation package
• Community culture
• Continued education budget
• Expect excellence: Collaborative team, learn, and grow with a high-performance team

About 407 ETR

Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.

407 International Inc. is the sole shareholder of 407 ETR and is owned by:

Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (48.29%);

Canada Pension Plan Investment Board (CPP Investments) and other institutional investors (44.20%); and

Note:At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.

Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.

About US

In 1999, 407 International became the owner of the 407 ETR Concession Company Limited ("407 ETR") which is the operator and manager of the highway, which extends 108 kilometres east-west across the top of the Greater Toronto Area. The Company is owned by indirectly owned subsidiaries of Canada Pension Plan Investment Board (total 50.01%), also known as CPP Investments; Cintra Global S.E., a wholly owned subsidiary of Ferrovial S. A. (43.23%); and SNC-Lavalin (6.76%).