Senior Infrastructure Engineer (Toronto)

The Redesign Group; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) retirement plan with company‑m​

Flexible time off plan

15 paid holidays

Sick leave

Short-term and long-term disability

Life insurance

Paid parental leave

Job summary

The Redesign Group is seeking a Senior Infrastructure Engineer to design and lead delivery of customer infrastructure solutions within our professional services team. This role develops deployment plans, mentors engineers, and ensures successful project execution.

To be successful, you must have a hands-on customer-first approach, strong communication, and the ability to work independently in a fast-paced environment, including travel up to 45% for client sites.

Qualifications

• Minimum 7 years of IT infrastructure experience in MSP, VAR, NOC, or enterprise IT environment.
• Strong verbal, written, and presentation communication skills.
• Experience with Dell/EMC storage solutions and VMware/Broadcom, HyperV, Nutanix, or Proxmox.
• Experience with rack mounting, labeling, and cable management.
• Ability to troubleshoot complex infrastructure issues with advanced tools.

Responsibilities

• Coordinate with the pre-sales engineering team to validate the solution.
• Lead architectural design and planning for customer projects.
• Develop deployment plans and technical documentation for mid-level engineers.
• Review and approve deployments performed by mid-level engineers.
• Mentor junior engineers and provide guidance on best practices.
• Collaborate with project managers and customers to align solutions with requirements.
• Participate in customer architecture discussions and technical reviews.

Skills

Customer-focused

Architectural design

Pre-sales validation

Project mentoring

Networking fundamentals

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Dell/EMC storage

VMware

Hyper-V

Nutanix

Proxmox

Veeam

Job description

About Redesign Group

The Redesign Group is a global technology and cybersecurity Solution Provider leveraging design thinking, interdependent subject matter expertise, and emerging technology solutions to help organizations achieve meaningful transformation. Our globally diverse team members, partnerships with strategic technology manufacturers, and cybersecurity services position us to be a business partner that’s ready for what’s next.

We live by our core values of operating in the service of others, being problem solvers, and focusing on long term partnerships. You’ll excel at Redesign if you thrive in a rewarding environment that moves quickly, challenges you to grow and fosters collaboration. We seek candidates with a hands-on customer-first approach, robust interpersonal and communication skills, strong work ethic and excellent time management. While teamwork is expected, the ability to work independently in a fast-paced environment is crucial.

Job Description

The Senior Infrastructure Engineeris responsible fordesigning and leading the delivery of customer infrastructure solutions within the professional services organization. This role develops implementation plans, mentors delivery engineers, and ensures successful project execution.

To be successful in this role, the Senior Infrastructure Engineer must have astrong work ethic and a hands-on approach to customer interaction and time management. Robust interpersonal and communication skills with a customer-first approach are essential. While teamwork is expected, the ability to work independently in a fast-paced environment is crucial.

Responsibilities

• Coordinate with the pre-sales engineering team to validate the solution.
• Lead architectural design and planning for customer projects.
• Develop deployment plans and technical documentation for mid-level engineers.
• Review and approve deployments performed by mid-level engineers.
• Mentor junior engineers and provide guidance on best practices.
• Collaborate with project managers and customers to align solutions with requirements.
• Participate in customer architecture discussions and technical reviews.

Travel Requirements

• Ability to travel up to 45% of the time for post-sales implementation at customer sites.

Required Knowledge and Experience

• Minimum 7 years of experience in an MSP, VAR, ISP, NOC, or enterprise IT environment. Excellent verbal, written, and presentation communication skills.
• Ability to positively influence customers by proactivelyidentifyingpotential issues and steering them toward effective solutions.
• Extensive experience with Dell/EMC storage solutions (PowerScale/Isilon,PowerStore,PowerVault,Unity)
• Experience implementing andmaintainingVMware/Broadcom,HyperV, Nutanix, orProxmoxenvironments and technologies.
• Experience with physical installation of rack-mounted equipment, including labeling, documentation, and cable management.
• Proficiencyin installing,maintaining, and supporting critical platforms related to business workloads.
• Ability to troubleshoot configuration, software, and infrastructure problems using advanced tools (Wireshark, WindowsSysinternals, Fiddler,Netcat).
• Familiarity with Dell and CiscoToRnetworking technologies.
• Experience with networking/distributed computing technologies and services (DNS, L2/L3 networking, DHCP, VLANs, routing, VPN).
• Ability to develop and recommend innovative, automated, and scalable solutions to both non-technical and technical audiences.
• Extensive experience creating andmaintainingtechnical documentation (rack elevations, wiring diagrams, network diagrams, site surveys, audit reports).
• Experience with hyper-converged systems (VxRail/VMwarevSAN, Nutanix, Azure Stack).
• Knowledge of various backup/replication and storage technologies (Veeam, VMware vSAN, NetApp, vSphere Replication, RP4VM).
• Ability to travel to customer locations for onsite support or hardware installations.
• Willingness towork offhours for planned maintenance, project implementations, or unplanned emergencies.

Desired Knowledge and Experience

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field, or equivalent experience.
• Experience remotely administering medium or larger-sized data center environments. Scripting experience in commonly used languages (Python, PowerShell, Bash, Perl) is a plus.
• Familiarity with Dell/EMC Storage Solutions, particularlyPower Protect Data Manager, Data Domain.

We offer a comprehensive benefits package which may include:

• Medical Insurance
• Vision Insurance
• 401(k) retirement plan with company match (annual dollar cap applied)
• Flexible time off plan
• 15 paid holidays
• Sick leave (amount varies by state requirements and is at least the minimum required by any state)
• Short-term and long-term disability
• Life insurance
• Paid parental leave

We're an Equal Opportunity and Afformative Action Employer and welcome applicants from all backgrounds. We consider qualified candidates without regard to any legally protected status. This role is subject to applicable employment laws based on work location. In compliance with pay transparency laws, the compensation range for this role is included, with final pay based on experience, skills, and location. We participate in E-Verify to confirm employment eligibility and are happy to provide reasonable accommodations throughout the hiring process just let us know how we can help.

Redesign is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for applicants with disabilities throughout all stages of the recruitment and selection process.

The pay range for this role is:

120,000 - 160,000 CAD per year (Hybrid (Toronto, CA))