Senior Implementation Specialist

IGM US Holdings, Inc.; Toronto; On-site; CAD 80,000 - 105,000; Full time

Job summary

A leading financial technology firm is seeking a Senior Implementation Specialist in Toronto to support US public sector organizations with Gravity's Budgeting & Planning Suite. The ideal candidate has 5+ years of experience in public sector budgeting and is well-versed in financial processes. This role involves project coordination, stakeholder collaboration, and training users to ensure effective adoption of the software.

Qualifications

• 5+ years of experience in public sector budgeting or financial planning.
• Experience supporting complex technology projects in public sector organizations.
• Understanding of public sector financial processes.

Responsibilities

• Support the implementation of budgeting software for government agencies.
• Collaborate with stakeholders to configure software solutions.
• Coordinate project activities and timelines.

Skills

Public sector finance knowledge

Project coordination

Problem-solving

Communication skills

Education

Bachelor’s degree in Public Administration, Finance, Accounting or related field

Job description

About the role

We are seeking a Senior Implementation Specialist to join our Professional Services team. In this role, you’ll support US public sector organizations in the configuration and adoption of Gravity's Budgeting & Planning Suite. You’ll leverage your public sector finance knowledge, problem-solving ability, and project coordination skills to help our customers realize measurable impact from our solutions.

What You Will Do

• Support the implementation of Gravity's Budgeting & Planning software for mid-size to large government agencies.
• Collaborate with finance directors, budget managers, and other stakeholders to understand their budgeting workflows and assist in configuring software solutions that meet their needs.
• Coordinate project activities, timelines, and deliverables to ensure projects stay on track and within scope.
• Participate in discovery sessions, working groups, and solution design workshops to translate business needs into effective system configurations.
• Provide training, documentation, and day-to-day guidance to users to encourage adoption and long-term success.
• Work closely with Product, Customer Success, and Engineering teams to share feedback, resolve issues, and support continuous product improvements.

What You Will Bring

• Understanding of public sector financial processes, such as operating budgets, capital planning, fund accounting, or budget forecasting.
• Strong organizational and project coordination skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills, comfortable engaging with both technical and non-technical stakeholders.
• 5+ years of experience in public sector budgeting, financial planning, or a related field.
• Exposure to SaaS implementations or experience supporting complex technology projects in government or public sector organizations.
• Bachelor’s degree in Public Administration, Finance, Accounting, or a related field (or equivalent experience).

About You

• You are detail-oriented and thrive at the intersection of finance and technology.
• You enjoy collaborating with customers and colleagues to solve complex problems.
• You are adaptable and comfortable working with both technical and non-technical stakeholders.
• You bring curiosity, persistence, and a solutions-focused mindset when facing challenges.
• You are motivated by making a positive impact in the public sector.