Senior Implementation Specialist

Socket.dev; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Health & wellbeing rewards

401k matching

Income protection

Job summary

Computershare is seeking a Senior Implementation Specialist to join our North America Plan Managers team. You will focus on platform configuration activities, work across departments, and help drive continuous improvements in our implementation projects.

The role emphasizes strong SQL skills, testing of new systems, and close collaboration with business analysts and product owners. A Bachelor’s degree and Agile experience are required, with hybrid work options and competitive benefits.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field.
• Experience with systems and technical proficiency.
• Familiarity with Agile/Scrum environments.
• Collaborative mindset across teams and continuous improvement.
• Strong Excel skills and Office proficiency.
• Clear written and verbal communication; well organized.

Responsibilities

• Performs plan platform configuration activities and serves as a SME on platform configurations.
• Conducts testing of new/changed systems.
• Monitors work-order ticket requests and responds to questions from requestors.
• Collaborates with business analysts, product owners, and stakeholders to clarify requirements and data needs.
• Writes complex SQL queries (SELECT, JOINs, subqueries, CTEs, window functions).
• Identifies data resources, tables, and relationships required to fulfil business requests.

Skills

SQL

Agile/Scrum

Excel

Communication

Organized

Education

Bachelor's degree in Computer Science/Information Systems/Data Analytics or related field

Job description

Location: New Jersey, Edison NJ, Toronto, Vancouver or Calgary – Hybrid

In this position, you’ll be based in theEdison, Jersey City or any of our Canadian offices for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Ready to make a real impact from day one? Join our New Business Implementation team as an Implementation Specialist, where you'll work within our Operations team and collaborate across departments to drive continuous improvement in our North America Plan Managers business.

A role you will love

The Senior Implementation Specialist role will work collaboratively across departments and teams with a focus on platform configuration activities.

Some of your key responsibilities will include:

• Performs plan platform configuration activities and serves as a resource to the business as a subject matter expert on platform configurations
• Conducts testing of new/changed systems
• Monitors work-order ticket requests and responds to questions from requestors in a timely manner
• Collaborate with business analysts, product owners, and stakeholders to clarify requirements and data needs
• Write complex SQL queries (SELECT, JOINs, subqueries, CTEs, window functions)
• Identify data resources, tables, and relationships required to fulfil business requests

What will you bring to the role?

As a Senior Implementation Specialist, you'll bring a solid understanding of technical systems and operational procedures that support employee share plans, along with the ability to apply this knowledge effectively through on-the-job experience. Your attention to detail, evaluative judgment, and ability to resolve problems within defined policies will be key to delivering high-quality results.

Other key skills required for the role include:

• Bachelor’s degree with Computer Science, Information Systems, Data Analytics, or related field
• Previous experience in a role requiring technical proficiency of systems
• Familiarity with Agile/Scrum environments
• A collaborative mindset to support cross-team initiatives and continuous improvement projects
• Medium to high level of proficiency in Microsoft Office products, particularly Excel
• Effective written and verbal communication skills
• Well organized

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The base pay range for this role is USD $77,434.56-116,151.84. This base pay range is specific to the New Jersey locations and may not be applicable to other locations. The base pay range for this role is CAD $70K - $80K.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/accessfor further information.

We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.