Senior Implementation Engineer

American Society of Safety Professionals; Canada; Remote; CAD 70,000 - 100,000; Full time

Job summary

A technology firm focused on safety solutions is seeking a Professional Services Consultant to lead product deployments across Canada. The ideal candidate will have substantial experience in IT consulting and strong knowledge of SaaS implementations. You will collaborate with various teams to ensure high-quality onboarding experiences for customers. This role is key in facilitating service delivery and supporting continuous improvement initiatives.

Benefits

Focus on employee well-being

Flexible working hours

Commitment to diversity and inclusion

Qualifications

• 3+ years of experience in IT consulting, professional services, field services, or sales engineering.
• Comfort with networking: TCP/IP, DHCP, DNS, and firewalls.
• Experience working with law enforcement/public sector clients is beneficial.

Responsibilities

• Lead customer onboarding processes and documentation.
• Deliver on-site and remote implementation services as needed.
• Collaborate with cross-functional teams for project success.

Skills

IT consulting experience

Understanding of SaaS and cloud deployments

REST APIs knowledge

Network administration

French fluency

Tools

Microsoft Office

SQL Server

Salesforce

JIRA

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Location: Canada
Travel: ~20%
Reports to: Manager, Professional Services
Direct Reports: None

Your Impact
Join Axon's new Professional Services team, leading product deployments across Canada and occasionally overseas. You'll sit at the intersection of sales and business-as-usual (BAU), ensuring smooth implementations of Axon's SaaS and hardware solutions. You'll collaborate across teams-sales, support, training, product, and more-to deliver high-quality customer onboarding experiences that drive value, build deep partnerships, and support revenue growth.
You'll juggle multiple high-priority projects, act as a regional SME, and help refine our implementation practices in Canada.

What You'll Do

• Lead end-to-end customer onboarding: planning, configuration, training, deployment, and handover.
• Partner with customers to define business outcomes, gather requirements, and configure systems accordingly.
• Develop project documentation: deployment plans, SOWs, test plans, and training materials.
• Support pre-sales initiatives like trials, demos, and RFP/RFI responses.
• Deliver on-site and remote implementation services-including hardware/software setup, testing, and troubleshooting.
• Provide training and knowledge transfer to customers; localize materials as needed.
• Act as the primary deployment contact during implementation and hyper-care phases.
• Advocate for customers by logging product feedback, bugs, and feature requests.
• Ensure implementations comply with legal/data privacy standards and best practices.
• Collaborate cross-functionally to maintain alignment on project timelines and customer needs.
• Support continuous improvement of Professional Services processes in your region.

What You Bring

• 3+ years in IT consulting, professional services, field services, or sales engineering.
• Strong understanding of SaaS, cloud/on-prem deployments, and network administration.
• Working knowledge of REST APIs, JSON, relational/document databases.
• Experience with:
• Microsoft Server/Client OS, SQL Server, Active Directory, Azure/Entra ID
• Networking: TCP/IP, DHCP, DNS, SSH, firewalls
• Salesforce, Microsoft Office, SharePoint, Dynamics 365, JIRA
• Familiarity with scripting (PowerShell, Bash, Python) is a plus.
• Experience with law enforcement/public sector clients, especially RMS or case management platforms.
• Comfort delivering demos and training to technical and non-technical audiences.
• French fluency is a plus.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.