Senior Implementation Consultant

Nakisa; Montreal (administrative region); Hybride; CAD 95 000 - 140 000; Plein temps

Avantages offerts par ce poste

Hybrid work

3 weeks vacation

RRSP matching

Gym access

Team events

Résumé du poste

Nakisa is seeking a Senior Implementation Consultant in Montreal to lead enterprise deployments from kickoff to go-live, acting as the senior technical advisor for client engagements. You will partner with Sales on scoping, contribute to SOWs, and mentor junior consultants, shaping delivery standards and best practices.

You will collaborate with Product, Customer Success, and Sales to translate complex technical concepts into business value for C-suite and senior stakeholders, in a hybrid

Qualifications

• Bachelor’s degree in a relevant field is required.
• 5+ years in Implementation/Technical Consulting for SaaS.
• Proven track record leading enterprise engagements from requirements to go-live.
• Experience with cloud-based tech, API/ERP integrations, and system architecture.
• Excellent communication, presentation, and stakeholder management skills.
• Experience mentoring junior consultants.
• English fluency required; French is a plus.

Responsabilités

• Lead end-to-end enterprise implementations from kickoff to go-live.
• Collaborate with Sales to scope deals and estimate effort before signing.
• Contribute to SOWs and reusable templates for the sales team.
• Serve as senior technical advisor to clients and internal teams.
• Mentor junior consultants and share knowledge across the team.

Connaissances

Enterprise software

Cloud tech

APIs & ERP

System architecture

Formation

Bachelor’s degree in a relevant field

Outils

SaaS platforms

Description du poste

About the role

As a Senior Implementation Consultant at Nakisa, you will lead enterprise implementations from kickoff to go-live, helping some of the world's largest organizations turn complicated business challenges into working solutions. You will be the senior advisor clients rely on through delivery. You will help Sales scope ser vice engage ments , so projects start on solid ground, and you will mentor other Implementation Consultants. This is a high-visibility, customer-facing role that requires a blend of deep technical acumen, strategic thinking, and executive-level communication skills.

What you’ll be doing

Bridging the gap between enterprise technology and real business outcomes, you will lead clients from SO W sign off o n sco pe d d eliv erables through t o go- live , serving as their trusted senior technical advisor at every stage, while helping raise the bar for the Professional Services team.

Implementation Delivery and Solution Design:

• Lead end-to-end implementations for Nakisa's most strategic enterprise accounts, from requirements gathering and solution design through configuration, testing and implementation.
• Partner with Sales on deals to analyze requirements, scope the work and estimate implementation effort before the contract is signed .
• Contribute to statements of work (SOWs) and build templates and pre-packaged solutions that Sales can use on their own.

Technical Expertise and Product Mastery:

• Deeply understand Nakisa’s suite of SaaS solutions, staying updated on new product releases, industry trends, and best practices.
• Serve as a trusted senior technical advisor to clients, ensuring they understand the product’s capabilities and how it meets their needs.
• Facilitate technical discussions around integrations, configurations, and customizations as needed, often at the architecture level.

Strategic Value Communication:

• Translate technical features into strategic business benefits to support the customer’s long-term success with Nakisa solutions.
• Work cross-functionally with Product, Customer Success, and Sales teams to communicate insights and influence product development and roadmap decisions.
• Engage credibly with senior client stakeholders, including C-suite audiences, on strategic technology decisions.

Project Support and Coordination:

• Support the implementation phase by assistingwith configuration, troubleshooting, and issue resolution.
• Conduct training sessions and workshops to ensure customer teams are empowered to maximize product usage.
• Act as a primary point of contact for clients during critical phases, fostering trust and advocating for customer needs.

Leadership, Mentorship and Knowledge Sharing:

• Mentor and coach junior and intermediateImplementation consultants, helping build their technical and consultative skills.
• Contribute to internal knowledge bases, training materials, and best practices documentation, and help define team-wide standards.
• Lead internal training sessions and initiatives to elevate the team’s technical proficiency and customer service standards.
• Assist the support team when needed to ensure smooth issue resolution and knowledge transfer.

What you bring

We’re looking for a consultative problem-solver with sharp business sense, who learns new business areas quickly and has the presence to earn trust with senior stakeholders – someone who is as comfortable architecting a solution as they are presenting to a C-suite audience, and who is ready to help develop the next generation of Implementation consultants.

• Bachelor’s degree in a relevant field such as Business, Computer Science, Engineering, or equivalent experience.
• 5+ years of experience in Implementation Consulting, Technical Consulting, or a similar role within a SaaS solution provider, with a demonstrated focus on enterprise solutions.
• Proven track record of independently owning enterprise-grade engagements from requirements through go-live .
• Proficient in enterprise software solutions and comfortable with cloud-based technologies, API/ERP integrations, and system architecture.
• Exceptional communication, presentation, negotiation, and interpersonal skills, including experience engaging senior client stakeholders.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to translate technical concepts into business value for diverse audiences.
• Demonstrated experience mentoring or informally leading junior team members.
• Prior experience in a customer-facing role, ideally within a fast-paced, high-growth SaaS company.
• Fluency in English is required , as this role serves as a primary point of contact for Nakisa’s global client base, requiring consistent written and verbal communication with enterprise clients, project stakeholders, and cross-functional teams located outside Quebec.*

Nakisa delivers SaaS solutions to 1,100+ organizations across 135 countries. Teams, customers, and partners are distributed internationally.

Nice-to-haves

• Experience with Nakisa’s products or similar enterprise software platforms.
• Familiarity with key industries served by Nakisa,such as Global 2000 organizations, finance, retail, or supply chain.
• Proficiency in French and English is an asset for customer engagement in bilingual markets.
• Experience in workforce planning, financial/lease accounting, or real estate (IWMS) solutions.
• Experience scoping implementation work, estimating effort, or contributing to statements of work (SOWs) before a deal closes.

What’s in it for you

This role is designed for someone with deep expertise who’s ready to lead – not just execute service engagements, but shape how the Professional Services team operates and grows.

• Work on problems that matter – Nakisa’s solutions address high-stakes enterprise challenges in lease accounting, workforce intelligence, and organizational design for some of the world’s largest organizations.
• Elevated scope and ownership – you will lead Nakisa’s most strategic enterprise implementations, with a v oice in how deals are scoped before they close.
• Mentorship and influence – you will help shape the growth of junior and intermediate Implementation consultants, and contribute directly to team best practices and standards.
• Room to grow across domains – build expertise across Nakisa’s full SaaS suite, with exposure to system integration, configuration, and industry-specific use cases across a global client base.
• Cross-functional visibility across Product, Customer Success, and Sales, with the opportunity to contribute insights that shape how the product evolves.
• A collaborative culture that values quality and continuous learning, recognized among Canada’s top employers, with hybrid work flexibility out of Montreal.

Why Nakisa?

Flexibility: Hybrid work (1–2 days in our downtown Montréal office).

Time off:Starting at 3 weeks’ vacation, a paid week off at year end, an extra paid summer day off, personal and volunteer days, and generous sick leave.

Health & wellness:Comprehensive health, dental, and life insurance including telemedicine from day one.

Financial security:RRSP matching up to 4% from day one and a home internet allowance.

Active lifestyle:Free gym access in our downtown office building and half-price Bixi membership.

Social perks:Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.

Career growth:Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role-relevant professional dues.

Culture:A supportive, values-driven team with leaders who care.

Make your impact at Nakisa.

Visa or relocation:not available.

Hiring process: AI-powered screen,recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role.

AI-assisted recruitment:

Nakisa uses AI-assisted tools, including BrightHire and Greenhouse, throughout our recruitment process. Our first-round interview is conducted by an AI interviewer (BrightHire), and later interviews with our team are recorded and transcribed to support accurate note-taking. AI-generated outputs, including transcripts, summaries, and structured scoring aids, support our hiring team and are reviewed by people. All hiring decisions are made by people based on job-related criteria.

If you need an accommodation at any stage, or have questions about how your data is processed, contact [e-mail]