Senior Implementation Architect

Movable Ink; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Movable Ink is seeking a Senior Implementation Architect to join their Toronto team. You will play a key role in client onboarding, providing technical solutions to enhance marketing strategies, and collaborating with internal teams. This position emphasizes a strong technical background in marketing technology and the ability to simplify complex concepts for clients.

Qualifications

• 3+ years in a senior implementation architect role.
• Wide experience with enterprise email service providers.
• Strong understanding of digital marketing strategies.

Responsibilities

• Lead technical setup and onboarding for new clients.
• Design and implement custom technical solutions.
• Troubleshoot and resolve integration issues.

Skills

Problem-solving

Communication

Project Management

Technical Expertise

AI and Machine Learning Knowledge

Tools

Salesforce Marketing Cloud

Oracle Responsys

Adobe Campaign

ETL Processes

Job description

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Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

Responsibilities :

• Client Onboarding : Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI / ML-based platform
• Solution Design : Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution : Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Training & Workshops : Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration : Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise : Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing / advising product features and roadmap
• Travel : Drive value through in-person meetings; safe future travel conditions permitting, : 10% travel

Qualifications :

• 3+ years in a senior implementation or solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies / objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills
• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Design, Art / Creative, and Information Technology

Software Development

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