Senior Implementation Analyst

RLDatix; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A healthcare technology company is looking for a Senior Implementation Analyst to enhance client onboarding experiences by leading software implementations. The role requires significant B2B software experience in healthcare, excellent client engagement skills, and a collaborative approach to drive successful outcomes. Benefits include health insurance, 401K, and paid time off.

Benefits

Health insurance

401K

Paid time off

Paid holidays

Qualifications

• Significant experience in B2B software implementation, preferably in a healthcare environment.
• Proven success in leading client engagements and driving implementation projects to completion with high satisfaction.
• In-depth knowledge on how to translate complex requirements into system configurations.

Responsibilities

• Deliver subject matter expertise on software to ensure successful implementation outcomes.
• Lead remote and on-site client meetings to gather requirements and configure software.
• Mentor junior team members to support their development and maintain project quality.

Skills

B2B software implementation

Client engagement

Healthcare technology

Collaborative working

Job description

Senior Implementation Analyst | Professional Services | USA | Hybrid or Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Senior Implementation Analyst to join our Professional Services team, so that we can successfully implement RLDatix’s software solutions and ensure a seamless client onboarding experience. The Senior Implementation Analyst will lead client-facing software implementations to support healthcare organizations in adopting tools that improve governance, risk management, and patient safety.

How You’ll Spend Your Time

• Deliver subject matter expertise on RLDatix software to ensure successful implementation outcomes

• Lead remote and on-site client meetings in order to gather requirements and configure software

• Collaborate with internal teams including project management, technical consultants, and trainers to align on client goals

• Mentor junior team members to support their professional development and maintain project quality

• Create documentation, templates, and presentations to streamline implementation processes and support client success

What Kind of Things We’re Most Interested in You Having

• Significant experience in B2B software implementation, preferably in a healthcare environment

• Proven success in leading client engagements and driving implementation projects to completion with high satisfaction

• In-depth knowledge on how to translate complex requirements into system configurations and training outcomes

• Ability to travel up to 25% domestically and internationally as needed

• Sincere interest in healthcare technology and improving the quality and safety of care

• A knack for working collaboratively in fast-paced, client-facing environments with a focus on delivering results

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.