Senior Implementation Advisor

Desjardins; Toronto; On-site; CAD 79,000 - 115,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Group insurance

Telemedicine

Job summary

Desjardins is seeking a senior implementation advisor for a 12-month contract in Downtown Toronto. You will oversee projects from start to finish, collaborate with stakeholders, and ensure delivery of outstanding client experiences.

Responsibilities include advising clients, creating action plans, coordinating follow-ups, and guiding project teams to meet objectives, timelines and quality standards while supporting continuous improvement initiatives.

Qualifications

• Bachelor's degree in business administration, finance or related field.
• Minimum of four years of relevant experience in project management.
• Knowledge of group retirement savings products.
• Knowledge of French is required for positions in Quebec.
• Advanced proficiency of English due to the nature of duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients.

Responsibilities

• Advise clients on the best solutions and strategies and determine target outcomes
• Develop a detailed action plan in collaboration with project stakeholders and monitor its progress
• Support project teams and coordinate follow-up for all activities
• Work with clients to obtain plan details and clarify requirements
• Identify and resolve issues as they arise. Recommend technology solutions and provide clients with administrative support
• Assess whether project objectives have been achieved
• Participate in the bidding process and meetings with finalists.

Skills

Action oriented

Business insight

Collaborates

Customer Focus

Differences

Drive results

Interpersonal Savvy

Nimble learning

Education

Bachelor's degree in business administration, finance or related field

Job description

Required

As a

• Advise clients on the best solutions and strategies and determine target outcomes
• Develop a detailed action plan in collaboration with project stakeholders and monitor its progress
• Support project teams and coordinate follow-up for all activities
• Work with clients to obtain plan details and clarify requirements
• Identify and resolve issues as they arise. Recommend technology solutions and provide clients with administrative support
• Assess whether project objectives have been achieved
• Participate in the bidding process and meetings with finalists.

Temporary 12-month position.

Required

As a senior implementation advisor, you play a strategic role in supporting plan sponsors, serving as their primary point of contact throughout the implementation process. You oversee projects from start to finish, engaging key stakeholders, anticipating potential issues and ensuring that every stage is completed effectively to deliver an outstanding client experience. You play a leadership role to help ensure projects meet their objectives, timelines and quality standards, while fostering effective collaboration among stakeholders. You also help advance our practices by leading or supporting operational efficiency and continuous improvement initiatives. More specifically, you will be required to:

• Advise clients on the best solutions and strategies and determine target outcomes
• Develop a detailed action plan in collaboration with project stakeholders and monitor its progress
• Support project teams and coordinate follow-up for all activities
• Work with clients to obtain plan details and clarify requirements
• Identify and resolve issues as they arise. Recommend technology solutions and provide clients with administrative support
• Assess whether project objectives have been achieved
• Participate in the bidding process and meetings with finalists.

What we offer*

• Competitive salary and annual bonus
• Salary range : $78 582 to $115 255 per year (Downtown Toronto)
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

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What You Bring To The Table

• Bachelor's degree in business administration, finance or a related field
• A minimum of four years of relevant experience in project management
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Advanced knowledge of group retirement savings products

Action oriented, Business insight, Collaborates, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2026-09-2

This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.