Senior IAM Application Support Analyst (Global Security)

RBC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

RBC is seeking a Senior IAM Application Support Analyst to provide technical expertise in Identity and Access Management systems. The role involves driving improvements, offering support for IAM solutions, and ensuring compliance with security standards. Candidates should have extensive experience with IAM platforms, SQL knowledge, and strong problem-solving skills.

Benefits

Comprehensive Total Rewards Program including bonuses

Flexible benefits

Work in a dynamic, collaborative team

World-class training program

Qualifications

• Experience with IAM platforms includes MS EntraID and SailPoint.
• Knowledge of relational database and SQL statements.
• Strong skills in IAM issue diagnosis and resolution.

Responsibilities

• Provide expert-level support and resolution for complex IAM issues.
• Partner with IAM management to execute vision and strategy.
• Lead and mentor junior team members to develop their skills.

Skills

Automation

Decision Making

Group Problem Solving

Identity Access Management (IAM)

Information Security Management

Information Technology Security

Linux

Technical Knowledge

Education

Undergraduate in computer science, software engineering, or a related field

Job description

Job Summary

Job Description

What is the opportunity?

The Senior IAM Application Support Analyst provides extensive, in-depth technical expertise in the design, development, and support for the day-to-day operations and maintenance of Identity and Access Management (IAM) systems within an organization. Provides security and technical competence in the area of IAM security through leadership, guidance and oversight in line with the changing Threat Landscape, Regulatory and Compliance requirements to provide protection for the global RBC business, application and infrastructure teams across the Enterprise, driving improvements across the organization. Provides technical expertise on the development and support of enterprise-wide end-to end acquisition, implementation, optimization and support for systems and services needed to protect information security in accordance to RBC standards.

What will you do?

• Provide expert-level support and resolution for complex IAM issues, and conduct system performance monitoring and tuning to optimize efficiency and reliability of IAM solutions.
• Assess, research, and analyze business and system needs to recommend technology solutions and designs, and identify opportunities for efficiencies through automation and other techniques.
• Partner with IAM management team to execute vision, strategy, and roadmap for the team, and participate in architecture and design discussions to drive innovation and efficiency.
• Provide high-level service to business partners, resolve conflicts and issues, and develop strong relationships with team members, stakeholders, and external vendors through effective communication and collaboration.
• Provide technical leadership to projects from idea creation stage, and lead and mentor junior team members to develop their skills and expertise.
• Ensure strategies, processes, and execution plans are in place for capacity planning, optimization, and maintenance of IAM systems, and identify and act on cost reduction initiatives and service improvements.

What do you need to succeed?

Must-Have:

• Experience with IAM platforms includes MS EntraID and SailPoint
• Knowledge of relational database and SQL statements
• Experience with SSO, MFA, SAML, OAuth, OpenID Connect, LDAP, and other identity-related protocols.
• Strong skills in diagnosing and resolving IAM-related issues, such as login problems, access control issues, and user provisioning errors.
• Knowledge of role-based and attribute-based access control, provisioning workflows, lifecycle management, and access requests with the understanding of how IAM systems integrate with other enterprise systems, including security, networking, and application layers.
• Ability to work with IT, security teams, developers, and business stakeholders to design, implement, and support IAM solutions.
• Ability to write detailed documentation for IAM policies, procedures, workflows, and system configurations, and generate IAM audit reports and logs to comply with regulatory requirements or internal policies.

Nice-to-Have:

• Experience with Axiomatics Dynamic Authorization Suite and ALFA language.
• Knowledge of scripting or automation tools (e.g., PowerShell, Python, SQL, or Bash) to manage user accounts and streamline IAM processes.
• Familiarity with industry regulations and compliance frameworks like GDPR, HIPAA, SOX, PCI-DSS, or ISO/IEC 27001, and how they impact IAM policies and procedures.
• Experience with continuous integration/delivery best-practices, technologies, and tools.
• Knowledge of business line(s)' applications and processes.
• Knowledge with tools such as Dynatrace, Zabbix, SCOM, Moogsoft, QRadar, Splunk, Logstash, SIEM, etc.
• Undergraduate in computer science, software engineering, or a related field
• Certifications: CISSP or related certifications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

#LI-POST

#TECHCPJ

Job Skills

Automation, Decision Making, Group Problem Solving, Identity Access Management (IAM), Information Security Management, Information Technology Security, Linux, Technical Knowledge

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-05

Application Deadline:

2025-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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