Senior Human Resources Business Partner (SHRBP)

Payments Canada; Ottawa, Toronto; Hybrid; CAD 108,000 - 132,000; Full time

Benefits offered by this job

Hybrid work environment (remote/office

Health & dental benefits

Paid time off and holidays

Maternity/parental leave top-up

Professional development opportunities

Job summary

Payments Canada is seeking a Senior Human Resources Business Partner to act as a strategic partner and internal adviser, driving initiatives impacting engagement, organizational effectiveness, change, and culture. The SHRBP will support mid-level managers and early-career talent while advising senior leadership on leadership dynamics, succession, and development.

The role emphasizes retention, equity, and professional growth, with responsibilities spanning alignment of HR strategies, data-driven

Qualifications

• Bachelor’s degree in human resources, business administration, industrial relations, or related discipline.
• Minimum seven years of progressive HR experience.
• CHRP or CHRL designation strongly preferred.
• Comprehensive command of workforce planning, job evaluation, succession management and employee relations frameworks.
• Proficiency with HRIS and ATS; familiarity with MS Office and Google Workspace.

Responsibilities

• Strategically align HR initiatives with business goals; provide executive coaching and succession planning guidance.
• Manage advisory relationships with leaders, supporting performance, career progression and development.
• Lead cross-functional HR projects aligned with the People Strategy and drive organizational change.
• Develop and mentor others, build trust, and ensure high standards of confidentiality and compliance.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Change management

Education

Bachelor’s degree in human resources, business administration, industrial relations, or related discipline

Tools

HRIS

ATS

Microsoft Office

Google Workspace

Job description

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2025 alone, our systems cleared approximately $103 trillion or $411.9 billion every business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

Who we are

We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:

Inspire trust, build community and enable change

Payments Canada — where our country connects

Our culture

With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if:

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

What we are looking for

The Senior Human Resources Business Partner (SHRBP) works as a strategic partner and internal advisor, driving initiatives that directly impact employee engagement, organizational effectiveness, organizational change, operational efficiency and workplace culture.

While championing retention, equity and holistic professional development for mid-level managers and early-career talent the SHRBP is also a trusted strategic advisor to the senior leadership team.

Duties and Responsibilities

Strategic Alignment and Advisory

• Proactively partner with leaders to identify and understand the strategic people issue specific to their business units. Deliver innovative HR solutions that support the achievement of current, emerging and shifting operational objectives.
• Act as a trusted advisor providing advice, guidance and high-impact coaching across all job levels; advising executives and senior management on leadership dynamics and succession, while counseling leaders and employees on performance, career progression and professional development.
• Cultivate deep, consultative relationships with business leaders, ensuring that all advice, guidance and interventions directly align with business priorities.
• Lead and contribute to cross-functional HR projects and strategic initiatives aligned with the overarching People Strategy.

Workforce Strategy, Analytics and Total Rewards

• Act as a key partner in building, forecasting and managing annual workforce plans and headcount budgets. Conduct capability gap analyses, identify critical and vulnerable roles and drive proactive succession planning and talent pipeline strategies to ensure sustainable operational capacity.
• Translate complex data sets, dashboards, turnover trends, retention risks and compensation equity metrics into actionable, evidence-based business insights.
• Partner closely with the Organizational Design and Total Rewards team to guide business leaders through annual compensation cycles, merit reviews and performance incentive programs. Provide strategic advisory on promotional off-cycles, job evaluations, market rate adjustments and customized retention packages in compliance with corporate compensation governance.

Organizational Effectiveness, Change and Workplace Relations

• Champion organizational change by collaborating with business leaders, talent management and other internal departments to build and execute timely, structured communication, restructuring and action plans.
• Manage sensitive, confidential and complex HR issues. Conduct thorough, objective investigations into workplace complaints and disputes, liaising with internal and external legal counsel as required to mitigate risk and ensure compliance.
• Champion employee engagement initiatives, facilitating employee and leadership feedback through surveys, focus groups and analytics and co-creating actionable improvement plans with business units.

Culture, Employee Engagement and Culture

• Drive an exceptional employee experience across the full employee lifecycle by actively fostering a culture of inclusion, psychological safety and employer branding initiatives.
• Monitor emerging industry trends, legislative updates and HR best practices, actively benchmarking with industry peers to ensure internal policies, systems and programs remain modern, competitive and compliant.
• Liaise with the Marketing and Communications team on all employee-facing communication initiatives to ensure consistent, transparent messaging.
• Develop and Mentor others: Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded.
• Demonstrate Mature Confidence: Demonstrating confidence and realistic trust in one's own abilities. Understanding and managing their own emotions and drives, and the impact of self on others to minimize counterproductive actions, instill trust and inspire others.
• Think Strategically: Seeing and synthesizing different sides of an issue, examining the full range of options and outcomes, and building intellectual frameworks to guide analysis and action.
• Make Decisions: Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.
• Drive Success: Understanding the workings, structure, culture, as well as the distribution of power within and beyond the organization; utilizing this understanding to solve problems and achieve desired outcomes.
• Apply Business Acumen: Continually seeking new ways to enhance performance, improve results and/or transform the business and the industry in which it operates.

What you need to be successful

• Bachelor’s degree in human resources, Business Administration, Industrial Relations, or a related discipline (or equivalent practical experience).
• Minimum seven (7) years of progressive HR experience, including at least three (3) years’ operating as an HR Business Partner directly advising senior and executive leaders.
• CHRP or CHRL designation is strongly preferred.
• Deep, applied knowledge of relevant federal and provincial employment standards, human rights codes and workplace regulations.
• Comprehensive command of contemporary HR disciplines, including workforce planning, job evaluation, succession management and employee relations frameworks.
• Proficiency with productivity platforms (Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and/or Google Workspace) and hands‑on familiarity with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).
• Superior written and verbal communication skills, with the ability to draft clear policies, executive presentations and sensitive employee correspondence.
• Demonstrated ability to coordinate multiple high-priority deadlines simultaneously, anticipate bottlenecks, solve problems with minimal oversight and reprioritize effectively when conflicts arise.
• Highly developed interpersonal skills with the proven ability to build trust, maintain confidentiality, and sustain good relations with employees across all levels, candidate pools and external partners.
• Sound attention to detail, consistently ensuring thoroughness and accuracy across investigative reporting, policy application and data analysis.
• Energetic, self‑motivated, quick‑learner, able to assume full accountability and drive solutions with minimal supervision.

Salary range

Our target starting rate for this role is $119,850 with flexibility based on your experience and qualifications. The full salary range and benefits package are detailed below.

What's in it for you?

• Flexible, hybrid (remote/office) environment. (Ottawa Office OR Toronto Office)
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top‑up (if eligible)
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing [e-mail].

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.

Please submit your application by November 13, 2026.