Senior Human Resources Associate (Data & Analytics)

Senior Human Resources Associate (Data & Analytics)

The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security, and environmental protection. ICAO is transforming its Secretariat into a more adaptive and collaborative organization demonstrating operational excellence. By 2027 the organization will have fully embedded a results-driven and people-focused culture and way of working.

As part of ICAO’s Transformation Objectives, the Human Resources Branch (HR) within the Bureau of Administration and Services spearheads strategic projects and initiatives for People and Culture transformation. This is achieved through the initiation of the People First strategy, which serves as the cornerstone for a new HR and reshaping people and cultural transformations.

HR is enhancing its data and analytics capability, bringing data-driven insights and forward-looking systems in support of the people and culture transformation.

Under the guidance and direct supervision of the Human Resources Specialist (Talent and Organizational Development), the HR Associate will work closely with the HR team and coordinate with ICT to develop and maintain HR data and analytics capabilities. This includes providing support in optimizing the HR information system, developing people analytics, assisting in surveys and data analysis, and producing statistical reports, as well as supporting workforce planning activities.

Major Duties and Responsibilities

Function 1: Human Resources Information System

• Serve as a super-user for HR-related systems and applications, providing guidance to subject matter areas, and defining business requirements.
• Utilize data management apps, PowerBI, and Power Apps, to streamline data analysis and reporting processes.
• Collaborate with HR and ICT departments to improve functionalities and user experience of HR-related systems and applications.
• Conduct regular HR data quality assurance to ensure accuracy and consistency and address any inconsistencies with relevant focal points.
• Provide training and support to HR team members on HR information system utilization and data analysis.

Function 2: Data management and reporting

• Prepare statistics and drafts analytical reports and conduct surveys on various aspects of human resources-related issues.
• Coordinate with HR and ICT to develop standard data templates and reports, with full integration with ICAO Data Warehouse.
• Assist in surveys and studies related to workforce planning, employee engagement, and conditions of service.
• Prepare tables, draft presentations and reports on survey results and key insights from the data analysis.
• Timely preparation of statistical reports, analysis and projection required for working papers, information papers, reports, and briefings for Council, Committee on Governance (COG) and other committees, as required.
• Accurate and timely preparation of statistics, summary reports and background information on workforce and other HR-related issues in response to specific requests from Member States, UN Inter-Agency Bodies, etc.
• Identify opportunities for enhancing the full employee life cycle through data analysis, surveys, benchmarking, and progress tracking to ensure continuous improvement and completion.

Function 3: People Analytics and Data Warehouse

• Provide support in the development of people analytics dashboard and scorecard in support of data-driven decision making and change management projects related to human resources management.
• Contribute to the development and implementation of HR dashboards and scorecards.
• Maintain complex data models for HR metrics, including but not limited to turnover, recruitment effectiveness, compliance, employee satisfaction, and compensation analysis.
• Generate timely and accurate reports for HR management teams to support strategic planning and decision-making.
• Participate in the development, maintenance and update of the ICAO People Analytics Dashboard and other people management scorecards.

Function 4: Workforce Planning and Forecasting

• Conduct data analysis to identify patterns, trends, and insights.
• Conduct gender/diversity forecasting and gap analysis to identify discrepancies, patterns, and trends.
• Prepare the report on the status of ICAO workforce and other HR statistical reports.
• Coordinate with stakeholders across bureaus and offices to gather relevant data inputs for workforce planning and forecasting models.
• Utilize statistical techniques and software tools to perform analysis and data modeling for future workforce needs.

Qualifications And Experience

Education

• Essential: High school diploma or equivalent is required.
• Desirable: Additional training or certification in human resources, business administration, or a related field. A university degree in statistics, data analytics, business or public administration, HRM or related field.

Professional experience

• Essential: A minimum of seven (7) years of progressively responsible experience in human resources management or a related field, within an international organization, Government or any large public sector organization.
• Experience in the implementation and use of modern information and communications technology for processing and management of data.
• Experience in the use of automated electronic integrated human resources information management systems.
• Experience in data analysis and preparation of statistical reports.
• Experience in conducting research and surveys on HR issues.
• Demonstrated experience using HR Data Analytics tools and cloud-based Enterprise Resource Planning (ERP) systems such as SAP, Oracle, SuccessFactors or Workday.

• Desirable: Experience in PowerBI and Power Apps.

Languages

• Essential: Fluent reading, writing and speaking abilities in English.
• Desirable: A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Competencies

• Professionalism: Ability to produce and analyse statistics. Ability to work independently and take initiative to follow-up with colleagues in ICAO and counterparts in other UN organizations.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately.
• Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view.
• Technological Awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office.

Conditions of Employment

Please note that this is a locally-recruited position and restricted to Canadian Citizens, Permanent Residents of Canada and applicants with a work permit.

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization within the duty station.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

How To Apply

Interested candidates must complete an online application form. To apply, please visit ICAO's e-Recruitment website at: https://applications2013.icao.lan/Inspira/Careers.

ICAO does NOT charge any fees or request money from candidates at any stage of the selection process.