Senior HRIS Specialist

Servus Credit Union; Red Deer; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

Flexible work options

Training & development

Job summary

Servus Credit Union is seeking a Senior HRIS Specialist to join the People and Culture team. The hybrid role will drive UKG and related HR systems, leading changes and ensuring secure, scalable operations.

You’ll partner with P&C, IT, and vendors to deliver reliable HRIS solutions that support payroll, workforce management, and reporting. The position emphasizes system configuration, change governance, testing, and documentation to strengthen operational resilience and data quality across the

Qualifications

• Five+ years of progressive HRIS experience with configuration, testing and governance.
• Experience leading HRIS changes, implementations, or major workstreams.
• Experience supporting Payroll, workforce management, and reporting.
• Advanced knowledge of UKG Pro configuration and related modules.

Responsibilities

• Administer UKG configuration, data, security, workflows, and system settings.
• Lead resolution of complex HRIS issues with partners or vendors.
• Coordinate mass updates with proper validation and controls.
• Govern HRIS requests through requirements, design, configuration, testing, and rollout.
• Maintain traceable records of requirements, decisions, approvals, testing, and outcomes.
• Coordinate releases, testing, and implementation readiness.
• Govern data, integrations, and organizational structures.

Skills

Analytical skills

Cross-functional

HRIS troubleshooting

Excel

Data validation

Education

Post-secondary in HRIS / IS / BA

UKG Pro configuration knowledge

Tools

UKG Pro

API integration

SFTP/Interface tools

Job description

Join Servus Credit Union - Canada’s Largest Credit Union!

We are hiring for a Senior HRIS Specialist to join our People and Culture team.

Posting closes: October 2, 2026

Employment Status: Full-time

For Internal Use only: P3/A

Location: Hybrid - Interested candidates must have the flexibility to work from one of our offices in Edmonton, Calgary, or Red Deer on average 4 times per month.

At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

The Senior Human Resources Information Systems (HRIS) Specialist

is Servus’s senior functional and technical practitioner for UKG and related people systems. The role combines advanced system administration with solution design, change governance, testing, integration oversight, security, and continuous improvement.

Working across People & Culture (P&C), Information Services, vendors, and other stakeholders, the role translates business needs into secure, maintainable, and user-focused solutions. It acts as the primary functional escalation point for complex HRIS issues and strengthens operational resilience through documentation, knowledge transfer, and backup capability.

What You’ll Be Doing

Ensure stable, secure, and effective system operations

• Administer advanced UKG configuration, foundational system data, security, workflows, business rules, and related system settings.
• Lead resolution of complex, recurring, cross-module, or cross-system issues and coordinate escalation with internal partners or vendors.
• Perform or oversee mass updates and other high-impact system activities using appropriate validation, reconciliation, and control practices.

Govern HRIS requests and system changes

• Assess and prioritize requests based on business value, complexity, urgency, risk, dependencies, and required approvals.
• Lead changes through requirements, solution design, configuration, testing, approval, implementation, communication, and closure.
• Maintain traceable records of requirements, decisions, approvals, testing, production changes, exceptions, and outcomes.
• Recommend whether requests should proceed, be redesigned, deferred, rerouted, escalated, or not proceed.

Design and implement people-system solutions

• Translate business, process, data, security, and compliance needs into clear functional and configuration requirements.
• Evaluate configuration, workflow, automation, integration, reporting, training, and process-change options.
• Recommend solutions based on user experience, business value, risk, effort, dependencies, scalability, and supportability.

Coordinate releases, testing, and implementation readiness

• Assess vendor releases and system enhancements for configuration, testing, communication, training, and stakeholder impacts.
• Develop or coordinate risk-based functional testing and user acceptance testing, including defect tracking and retesting.
• Evaluate unresolved defects, usability limitations, control gaps, and dependencies and provide implementation-readiness recommendations.
• Coordinate production implementation, post-deployment validation, stabilization, and required documentation.

Steward data, integrations, and organizational structures

• Govern foundational system data, including jobs, organizational structures, cost centres, locations, reporting relationships, and reference tables.
• Assess the downstream impact of changes on Payroll, workforce management, reporting, identity management, and other connected processes.
• Monitor and troubleshoot interfaces, APIs, SFTP feeds, synchronization processes, and related integration errors.
• Maintain data-quality, integration, and source-of-truth documentation and coordinate remediation of recurring issues.

Administer access governance, privacy, and compliance

• Administer role-based and privileged access using least-privilege and segregation-of-duties principles.
• Maintain evidence of access approvals, changes, exceptions, reviews, expiry dates, removals, and remediation.
• Assess privacy and security requirements for system access, test data, reports, extracts, integrations, and recurring distributions.
• Support audits, control reviews, regulatory changes, and remediation activities with internal partners.

Drive improvement, adoption, and project delivery

• Identify opportunities to improve system utilization, user experience, processes, controls, automation, and operational efficiency.
• Lead assigned HRIS workstreams and small-to-medium initiatives from discovery through stabilization and transition to support.
• Contribute system expertise to cross-functional P&C process-improvement and technology initiatives.
• Monitor outcomes and recommend whether functionality should be expanded, redesigned, retained, deferred, or discontinued.

Strengthen operational resilience and team capability

• Maintain current system, configuration, integration, testing, support, control, and procedure documentation.
• Identify single points of failure and establish documented primary and backup coverage for critical activities.
• Coach colleagues and functional administrators through knowledge transfer, cross-training, and reusable guidance.
• Maintain records of vendor decisions, known limitations, resolutions, workarounds, and reusable troubleshooting knowledge.

Experience And Education

• Post-secondary education in Human Resources, Information Systems, Business Analysis, or a related field, or an equivalent combination of education and experience.
• Five or more years of progressive HRIS experience, including advanced configuration, testing, troubleshooting, change governance, and stakeholder consultation.
• Demonstrated experience leading significant HRIS changes, implementations, workstreams, integrations, or complex production issue resolution.
• Experience supporting integrated P&C processes such as Payroll, workforce management, recruiting, onboarding, learning, performance, compensation, or reporting.
• Advanced knowledge of UKG Pro configuration and working knowledge of the UKG modules relevant to Servus.
• Strong knowledge of HRIS security, access governance, testing, data quality, integrations, privacy, auditability, and internal controls.
• Advanced analytical and data-validation skills, including Excel and familiarity with APIs, SFTP, interface tools, automation, and reporting environments.
• Strong systems thinking, solution design, planning, communication, documentation, stakeholder engagement, and problem-solving skills.

Licences And Certifications

• UKG, HRIS, business analysis, project management, data governance, security, or change-management certification is an asset.

Other Role Requirements

• Knowledge of P&C practices, Payroll and workforce-management dependencies, privacy obligations, and internal controls.
• Demonstrated ability to provide responsive and thoughtful service while maintaining system integrity and organizational standards.
• Work arrangement: Hybrid.
• Occasional work outside regular business hours may be required to support critical incidents or scheduled system changes.
• The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

Why Servus?

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

Employment Eligibility for External Applicants:

The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!