Senior Global Operations Analyst

Scotiabank; Golden Horseshoe; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sr Global Operations Analyst to join their dynamic team. This role involves executing and monitoring critical applications like BESS and SWIFT, ensuring seamless operations across multiple locations. The ideal candidate will thrive in a 24/7 environment, providing first-line support and maintaining high availability of mission-critical applications. With a commitment to diversity and inclusion, this forward-thinking company offers a supportive culture, upskilling opportunities, and a vibrant workspace. If you're ready to make a significant impact in a collaborative setting, this position is perfect for you.

Benefits

Inclusive culture promoting diversity

Accessible environment with accommodations

Upskilling opportunities

Competitive rewards and benefits

Flexible vacation policies

Dynamic workspace with amenities

Qualifications

• Basic knowledge of computer systems operations and troubleshooting.
• Strong problem-solving skills and effective communication.

Responsibilities

• Ensure mission-critical applications are available during sensitive times.
• Maintain high online availability by monitoring system interfaces.

Skills

Computer systems operations

Troubleshooting

BESS

SWIFT

Microsoft Office

Tandem HP

Windows

Unix

Problem-solving

Effective communication

Job description

Requisition ID: #

Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture.

Purpose of Job:

The Sr Global Operations Analyst in GSOC is responsible for two key applications:

1. Executing and monitoring daily/weekly/monthly scheduled processes for the BESS Payment Application across multiple offices (Toronto, New York, London), managing remote/local devices and servers, and monitoring telecommunication lines/networks (FED, CHIPS, SWIFT, etc.) in accordance with internal documentation.
2. Processing and monitoring the centralized SWIFT Alliance Access Application supporting approximately 60 branches in Asia and Americas, including queue management, logins, device management, message retrievals, and interfacing with local/remote systems.

The analyst provides first-line support for all BESS and SWIFT users globally, ensuring systems/services are available, operational, and communication lines are functioning 24/7, 365 days/year, on a rotational shift basis. Due to the transaction values and deadlines, timeliness and accuracy are critical to avoid penalties, client impact, or reputational damage.

Key Responsibilities:

• Ensure mission-critical applications (BESS, SWIFT, HOTSCAN, LYNX, PEGA, etc.) are available, especially during sensitive times like market close and processing deadlines.
• Complete End of Day and Beginning of Day procedures promptly and accurately.
• Maintain high online availability by monitoring system interfaces, logs, and scheduled file transfers.
• Act promptly on deviations from normal processing, creating incident tickets and escalating as necessary.
• Participate in scheduled tests like Business Resumption and Disaster Recovery plans.
• Handle customer account maintenance requests with accuracy, monitoring queues and communication channels constantly.

Required Skills:

• Basic knowledge of computer systems operations, troubleshooting, and applications like BESS, SAA, Microsoft Office, and operating systems (Tandem HP, Windows, Unix).
• Strong problem-solving skills, judgment, and technical understanding.
• Effective verbal and written communication skills.
• Flexibility to work in a 24/7 environment, including shifts and extra hours when needed.
• Teamwork and smooth shift handovers are essential.

What’s in it for you?

• Inclusive culture promoting diversity, equity, inclusion, and allyship.
• Accessible environment with accommodations available.
• Upskilling opportunities through courses, cross-functional development, and tuition support.
• Competitive rewards, benefits, and flexible vacation policies.
• Dynamic workspace with amenities like coffee, community programs, and collaborative spaces.

Location: Hybrid - Scarborough/Toronto, Ontario, Canada.

Scotiabank is committed to an inclusive environment. If accommodations are needed during the recruitment process, please inform our Recruitment team. Only shortlisted candidates will be contacted.