Senior Global Immigration Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. We value your unique voice and perspective to help EY improve and to create a better working world for all. Join us and build an exceptional experience for yourself and contribute to a better working world.

Job Description

1. Workload Management
2. Take ownership of engagement(s) assigned to you
3. Show excellent time management by understanding how to prioritize daily work
4. Maintain a high level of professionalism when handling sensitive and confidential information
5. Communicate effectively with team members, keep team updated on engagement status, contribute to team meetings, etc.
6. Understand how online and case management tools support engagement coordination
7. Notify Global Manager of potential escalations
8. Operational Efficiency
9. Understand and utilize standardized team, firm, and EY processes
10. Proactively manage client projects and seek opportunities to expand Scope of Services (SOS)
11. Understand your role within People Advisory Services (PAS) and integrated service offerings
12. Accurately describe EY capabilities and commitments when discussing business opportunities
13. Understand and articulate client’s program objectives
14. Ensure correct case intake processes are followed per engagement SOS
15. Identify and address case-related issues promptly with the Global Manager and set follow-up reminders
16. Follow escalation and resolution protocols
17. Follow extension protocols
18. Keep updated on EY local country contacts and escalation points
19. Follow up with EY local offices for updates via BIT, email, etc.
20. Teaming
21. Support team and client meetings by preparing agendas and presentation materials
22. Be well-prepared and actively contribute to meetings
23. If virtual, be prepared to be on-camera
24. Inform your team of upcoming absences and assist with vacation coverage by maintaining up-to-date case status lists
25. Build relationships with key EY local country contacts for escalation or case status requests
26. Communication
27. Keep Global Managers and Senior Managers informed of client-related issues
28. Communicate mistakes openly
29. Implement healthy Outlook management, adhere to SLAs for response times
30. Understand client communication preferences and culture
31. Implement risk management procedures, including EY Send Protect, delay send, password protecting attachments
32. Organize inbox with folders, archive old emails and attachments, use filters and rules
33. Leverage extension teams, EY local offices, and enablement crews effectively
34. Raise EY local country alerts to Managers and Senior Managers as needed
35. Billing and Finance
36. Understand billing procedures and best practices
37. Ensure timely completion of billing-related case steps and escalate delays
38. Review Invoice Request Forms (IRFs) and Global Billing Templates (GBTs)
39. Understand Scope of Services in relation to billing and out-of-scope request authorization
40. Quality & Reporting
41. Use Business Intelligence Reporting for insights and sharing with clients
42. Manage multiple projects and high-volume engagements efficiently
43. Comply with EY policies, including Quality and Risk Management (Q&RM) and team protocols
44. Skills
45. Excellent organizational and time management skills
46. High attention to detail and administrative accuracy
47. Ability to manage multiple tasks in a fast-paced environment
48. Build and maintain relationships with team, wider EY network, and clients
49. Present information clearly and in an organized manner
50. Show initiative in identifying issues and proposing creative solutions

What we offer

Our Total Rewards package supports our commitment to a high-performance culture where everyone can achieve their potential and contribute to building a better working world. It includes competitive compensation, comprehensive medical, dental, and prescription coverage, a defined contribution pension plan, generous vacation policy, firm-paid days, holidays, personal days, and programs supporting physical, financial, and social well-being. We also provide:

• Support and coaching from engaging colleagues
• Opportunities for skill development and career progression
• Flexibility to manage your role effectively

Diversity and Inclusion at EY

We are committed to fostering an inclusive environment that values differences, promotes equity, and ensures our people feel a sense of belonging. We actively work to combat systemic racism, promote gender equity and women in leadership, support the 2SLGBTQIA+ community, and advance neuroinclusion and accessibility. We also strive towards reconciliation with Indigenous peoples (First Nations, Inuit, and Métis). Our diverse experiences and perspectives help us innovate and succeed. When our people can be their authentic selves, they perform their best and help us build a better working world.

EY | Building a better working world