Senior Global Immigration Coordinator

Ernst & Young Advisory Services Sdn Bhd; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global professional services firm in Calgary is seeking a Senior Global Immigration Coordinator to support multinational clients with complex immigration processes. In this role, you will collaborate with a skilled team, manage engagements, and build relationships effectively. The ideal candidate will have strong organizational skills and the ability to excel in a fast-paced environment. A robust package of benefits, opportunities for career development, and a focus on diversity and inclusion are part of this exciting opportunity.

Benefits

Comprehensive medical and dental coverage

Mental health benefits

Generous vacation and personal days

Exclusive learning programs

Opportunities for career development

Qualifications

• Ability to manage multiple high-volume tasks efficiently.
• Strong communication skills, both verbally and in writing.
• Understanding of billing procedures and timelines.

Responsibilities

• Own and prioritize assigned engagements effectively.
• Ensure adherence to case intake processes.
• Maintain awareness of local contacts for effective communication.

Skills

Excellent organizational and time management abilities

High attention to detail

Strong interpersonal skills

Ability to present information clearly

Demonstrated initiative

Flexibility to adapt to changing priorities

Strong team player

Job description

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At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As a Senior Global Immigration Coordinator at EY, you will play a vital role in supporting multinational clients navigate complex immigration processes. This position offers the chance to collaborate with a dynamic and highly skilled team while showcasing your organizational skills and attention to detail. You will have the opportunity to build strong relationships, drive operational efficiency, and contribute to innovative solutions in a fast-paced environment, all while enhancing your professional skills within a leading global firm.

Your key responsibilities

• Own and prioritize assigned engagements effectively.
• Communicate engagement status and updates to team members.
• Utilize online and case management tools for coordination.
• Alert the Global Manager of potential escalations promptly.
• Operational Efficiency
  • Implement standardized processes and proactively manage client projects.
  • Articulate EY capabilities and client program objectives clearly.
  • Ensure adherence to case intake processes and address issues swiftly.
  • Maintain awareness of local contacts and escalation points.
• Prepare for and actively contribute to team and client meetings.
• Inform the team of absences and assist with vacation coverage.
• Build relationships with local contacts for effective communication.
• Communication
  • Keep Global and Senior Managers informed of client-related issues.
  • Manage client communications efficiently, adhering to SLAs.
  • Implement risk management procedures for email communications.
• Billing and Finance
  • Understand and execute billing procedures and timelines.
  • Review Invoice Request Forms and ensure compliance with Scope of Services.
  • Leverage Business Intelligence Reporting for analytical insights.

Skills and attributes for success

• Excellent organizational and time management abilities to prioritize tasks effectively.
• High attention to detail and administrative accuracy in managing client cases and documentation.
• Capability to manage multiple high-volume tasks in a fast-paced environment efficiently.
• Strong interpersonal skills to build effective relationships with team members, the wider EY network, and clients.
• Ability to present information clearly and concisely, both verbally and in writing.
• Demonstrated initiative in identifying issues and proposing creative solutions to enhance operational efficiency.
• Flexibility to adapt to changing priorities and client needs while maintaining a high level of service.
• Strong team player who actively contributes to team goals and supports colleagues.

What we offer you

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.