Senior General Manager

Sienna Senior Living; St. Catharines; On-site; CAD 97,000 - 121,000; Full time

Benefits offered by this job

Health & Dental

SOAR program

Employee Share Plan

Learning & Growth

Inclusive culture

Job summary

Sienna Senior Living in Canada seeks a Senior General Manager for Aspira Heatherwood Retirement Living. This role leads the home as the top executive, guiding a multidisciplinary team to achieve occupancy goals and financial targets while upholding compassionate care standards.

You will collaborate with Wellness and Sales to expand outreach, manage budget and operations, and ensure regulatory compliance across the site, with strong emphasis on community partnerships and staff development.

Qualifications

• Bachelor degree in Business Administration, Hotel Management, or a related field is required.
• 3–5 years of progressive leadership experience in retirement living, hospitality, or a similar sector.
• Proven track record in team management, budget management and operational excellence.

Responsibilities

• Build a high performing, strong and effective management team.
• Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees.
• Coordinate and monitor the overall operational activities of the Residence.
• Develop short and long term operational plans and delegate authority accordingly.
• Drive occupancy, Net Operating Income and Operating Margin.
• Address resident and family concerns and implement corrective actions.
• Ensure site level compliance with provincial regulations.
• Foster partnerships with community health providers and stakeholders.
• Support onboarding and continuity across Aspira locations and regional initiatives.

Skills

People leadership

Budget management

Operational excellence

Sales & marketing

Communication skills

Education

Bachelor degree in Business Administration, Hotel Management, or related field

Job description

Senior General Manager - Permanent Full Time
Aspira Heatherwood Retirement Living
Rate of Pay: $96,655 - $120,819
This posting is for an existing vacancy

Join our compassionate and dynamic team as the Senior General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and respect. This pivotal role is the heart and soul of our community, presenting an extraordinary opportunity to lead with purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is crucial in driving and sustaining a culture that inspires our core values – positivity, accountability, community, and caring. You will ensure that these values are deeply embedded in every facet of our operations, from daily interactions to shaping the future of senior care excellence! Reporting to the Vice President Regional Operation or the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands of nurturing relationships with seniors, their families, and external community stakeholders.

Why you belong here:

We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Health & Dental benefits program
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

You will be a welcomed member of the Aspira Management team and impact in the following ways:

• Build a high performing, strong and effective management team
• Lead an interdisciplinary team of Managers, Sales Consultants and Front Line employees
• Plan, coordinate, direct and monitor the effectiveness of the overall operational activities of the Residence
• Develop short and long term operational plans for the efficient operation, including proper delegation and communication of lines of authority
• Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin
• Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issues
• Ensure site level compliance with all applicable provincial regulations
• Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience
• Partner with Director of Wellness and Sales Advisor to create and execute strong outreach strategy to increase/maintain occupancy
• Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the home as an integral part of the community
• Facilitate the integration process for new General Managers to ensure a smooth and efficient onboarding experience
• Provide interim leadership and support, as needed, at other Aspira locations ensuring continuity of operations and leadership
• Spearhead and contribute to key regional initiatives assigned for the region

What you need to know:

• You have a bachelor degree in Business Administration, Hotel Management, or a related field, equipping you with a solid foundation in management principles and practices relevant to our organization
• With 3-5 years of progressive leadership experience in retirement living, hospitality or a similar sector, you have honed your management skills and are adept at leading teams in compassion and efficiency
• You have a proven track record of effective team management, budget management and operational excellence. Your experience demonstrates your ability to manage resources wisely and lead operations successfully
• You possess experience in sales and marketing, crucial for driving occupancy and engaging the community. Your skills in this area will help promote our services and enhance our reputation and reach
• Your excellent verbal and written communication skills stand out. You are capable of building and maintain strong relationships with seniors, their families, team members and external stakeholders
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check and Criminal Records Check
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.