Senior Functional Analyst (QA)

JOHNSON SERVICE GROUP; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Johnson Service Group in Calgary seeks a senior BA/QA professional to support cross-functional teams. You will develop test plans, analyze data, and translate business needs into functional requirements for ESS-like solutions.

You will work with stakeholders to manage backlog, participate in sprints, and contribute to both Agile and Waterfall delivery using SQL, Excel, APIs, and cloud web apps. Essential is strong communication and adaptability.

Qualifications

• Degree or diploma in Business Admin, Engineering, IT or related field.
• 10+ years of QA, business analysis or related experience.
• Experience on product teams using user stories, backlog management and sprints.
• Strong technical acumen with understanding of system architecture, APIs and data integrations.
• Proficiency in data analysis tools such as SQL, Excel and data viz software.
• Experience with cloud web-based applications and scripting languages.

Responsibilities

• Collaborate with cross-functional teams to support QA, technical and change management.
• Develop test plans and test cases; execute and oversee UAT.
• Maintain documentation across test cases and traceability.
• Analyze data to identify metrics, KPIs and insights across QA functions.
• Lead workshops to gather and validate business requirements and ESS scope.
• Translate business needs into actionable functional requirements between business and tech teams.

Skills

Stakeholder management

Communication

Cross-functional collaboration

Agile & Waterfall delivery

Technical acumen

Education

Bachelor's degree in Business Administration, Engineering, IT or related field

Tools

Azure DevOps

SQL

Excel

Data visualization tools

JavaScript

Python

Job description

Must Haves:

• A Degree or Diploma in Business Administration, Engineering, Information Technology or a related field.
• 10+ years of experience in QA, business analysis or a related role
• Experience on a product team that uses user stories, backlog management and sprints
• Strong technical acumen with the ability to understand system architecture, APIs, data, data integrations etc.
• Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software
• Experience with JavaScript and Python
• Experience with cloud web-based applications
• Excellent communication skills with the ability to effectively collaborate with crossfunctional teams and communicate complex concepts to non-technical stakeholders
• Adaptability and resilience to respond to evolving priorities and timelines
• Experience in both agile and waterfall delivery methodologies; with strong aptitude in sprints and ceremonies (i.e. standup, sprint planning, retrospectives)
• Establishing strong business and technical relationships to facilitate trust and collaboration across team members and partners
• Experience across large scale project implementation; in-house legacy applications, introduction of new technology etc.
• Experience with Azure DevOps

Nice to Haves:

• Experience in the electrical utility industry
• Proven track record of leading successful projects from inception to implementation, delivering measurable business value.
• Experience and knowledge of change management principles and methodologies to ensure stakeholder buy-in
• Experience managing multiple cross-functional projects to implement new and complex business lines
• Experience in leading analysis and design across end-to-end system implementations
• Experience working on a Product Team as a functional analyst post implementation
• Experience taking the lead to gather requirements, facilitate delivery, and mentor other team members on the Product Team for the lifecycle of the system

Accountabilities include but are not limited to:

• Work with cross-functional teams; supporting and contributing to Quality Assurance, Technical Teams, Change Management etc.
• Develop test plans and test cases.
• Execute test cases.
• Work with stakeholders to develop test cases and oversee UAT.
• Support SIT/UAT testing, issue triage and root cause analysis during design / implementation
• Maintain comprehensive documentation across test cases, test results, maintaining traceability and change
• Analyze and report on data to identify metrics, KPIs and business insights across QA functions
• Lead stakeholder workshops to gather, document and validate business requirements and define ESS functionality scope
• Translate business need into clear and actionable functional requirements; acting as the functional liaison between business and technical team members; as well as vendor
• Manage epics, user stories, tasks and backlog as required, supporting SCRUM and Project Management with delivery
• Establish end-to-end process diagrams; outlining as-is and defining to-be to support the design and delivery of the ESS solution
• Identification of gaps, or opportunities for enhancements or efficiencies across product delivery
• Support and validate vendor design documents, ensuring consistency and completeness across business requirements
• Support cross-functional organizational activities; training, communications
• Support the delivery of operational readiness and cutover planning
• Continue to support the ongoing design and development of the ESS product; ensuring the solution aligns with the evolving needs of the business and market

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