Senior Full Stack Java Engineer - Workforce Management (WFM)

Miratech; Canada; Presencial; CAD 120 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relentless Performance culture

Competitive pay

Growth opportunities

Global impact

Multicultural environment

Sustainability values

Resumo da oferta

Miratech is seeking a Senior Full Stack Engineer to join the Workforce Management product stream in Canada. You will design and implement scalable, enterprise-grade solutions using Java/Spring Boot on the backend and React with TypeScript on the frontend, with Node.js where needed for integrations.

You will build microservices, REST APIs, and data models in PostgreSQL, while collaborating with product, QA, DevOps, and operations teams to deliver reliable, high-performance systems.

Qualificações

• Proven experience building enterprise-scale web applications.
• Strong knowledge of Java/Spring Boot and modern frontend with TypeScript/React.
• Experience designing REST APIs and integrating with CX platforms.
• Experience with CI/CD, cloud deployments, and microservices.

Responsabilidades

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Conhecimentos

Java

Spring Boot

TypeScript

React

REST APIs

CI/CD

Distributed systems

PostgreSQL

Kubernetes

Kafka

Ferramentas

Jenkins

Kubernetes

Kafka

RabbitMQ

PostgreSQL

Descrição da oferta de emprego

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities:

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Nice to have:

• Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
• Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
• Exposure to workforce analytics, optimization techniques, or operational research concepts.
• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.