Senior Full Stack Java Engineer - Workforce Management (WFM)

Miratech; Canada; In loco; CAD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Culture of Relentless Performance

Competitive Pay and Benefits

Growth Mindset and Development

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Descrizione del lavoro

Miratech seeks a Senior Full Stack Java Engineer to join the Workforce Management stream, building enterprise‑scale forecasting, capacity planning, scheduling, and real‑time adherence tools in a contact center environment. Expect Java/Spring Boot backends, React/TypeScript frontends, and Node.js support for integrations.

You will translate complex workforce rules into auditable software, with experience in CX platforms and WFM processes.

Competenze

• 8+ years of full‑stack software development experience with production systems.
• Strong Java and Spring Boot background, plus React/TypeScript frontend skills.
• Experience designing RESTful services and working with PostgreSQL data models.
• Experience with AWS, CI/CD, and cloud‑native deployment patterns.
• Ability to translate complex workforce rules into maintainable software.
• Excellent communication and collaboration across cross‑functional teams.

Mansioni

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities.
• Build microservices for forecasting, staffing calculations, scheduling, and reporting.
• Develop responsive workforce apps using TypeScript and React for planners and staff.
• Design and consume REST APIs with OpenAPI contracts and versioning.
• Implement event‑driven workflows for schedule changes and adherence events.
• Integrate WFM with CX platforms, HR/payroll, and data warehouses.
• Model data in PostgreSQL with attention to integrity, history and performance.
• Containerize services and contribute to cloud‑native deployment and CI/CD tooling.

Conoscenze

Java

Spring Boot

TypeScript

React

REST APIs

PostgreSQL

AWS

CI/CD

Strumenti

Docker

Kubernetes

OpenAPI/Swagger

Descrizione del lavoro

Senior Full Stack Java Engineer - Workforce Management (WFM)

• Full-time

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting in contact center environment. You will use Java and Spring Boot to deliver scalable services, React with TypeScript to create intuitive workforce applications, and Node.js where appropriate for integrations or supporting components. The role suits an engineer who can translate complex workforce rules and high-volume operational data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is preferred.

Responsibilities

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices.
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees.
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards.
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance.
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency.
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes.
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability.
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities.
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions.

Qualifications

• 8+ years of experience in full-stack software development, including ownership of production applications.
• Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.
• Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.
• Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices.
• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.
• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.
• Experience with AWS services and Amazon Connect is preferred.
• Proven experience designing REST APIs, microservices, and event-driven services in distributed environments.
• Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases.
• Experience developing, deploying, or supporting cloud-based and containerized applications.
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to have

• Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios.
• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning.
• Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management.
• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.
• Exposure to workforce analytics, optimization techniques, or operational research concepts.
• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices.
• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.