Senior Fulfillment Associate

Spirit of Math Schools Inc.; Toronto; On-site; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Health insurance

RRSP with company matching

Paid time off

On-site yoga

Gym discounts

Pet-friendly HQ

Free snacks & beverages

Transit access

Job summary

Spirit of Math Schools Inc. is seeking a Senior Fulfillment Associate to coordinate day-to-day Fulfillment operations, ensuring campuses receive materials accurately, on time, and with clear communication.

This hands-on role focuses on order management, purchasing, inventory planning, vendor coordination and quality control, with the Fulfillment Associate handling picking, packing, shipping and receiving. You will backfill in warehouse tasks during peak periods.

Qualifications

• 3+ years in fulfillment, inventory management, purchasing, warehousing or related operations.
• Experience managing inventory, replenishment and vendor orders.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and customer service skills.
• Experience with ERP / order-management systems.

Responsibilities

• Coordinate campus and departmental orders from receipt through fulfillment.
• Inform campuses about order status, timelines, backorders and delays.
• Place purchase and replenishment orders and follow up with vendors.
• Monitor inventory levels and upcoming requirements.
• Maintain accurate inventory, purchasing and order data in systems.
• Coordinate counts and investigate discrepancies.
• Verify incoming vendor shipments and resolve issues.
• Ensure orders are prepared, verified and shipped per procedures.
• Track outstanding orders and backorders through completion.
• Maintain Fulfillment records, trackers and process documentation.
• Identify recurring issues and propose process improvements.
• Collaborate with Marketing, Finance, IT and other departments.

Skills

Order management

Inventory planning

Vendor coordination

Excel

MS 365

Attention to detail

Communication

Tools

Dynamics 365 BC

Job description

Department: Corporate Services - Fulfillment & Distribution
Reports To: VP, Corporate Services
Direct Report: N/A
Location: Headquarters - Onsite

Position Summary

Spirit of Math is looking for a highly organized and proactive Senior Fulfillment Associate to help coordinate our day-to-day Fulfillment operations and ensure our campuses receive the materials they need accurately, on time, and with clear communication throughout the process.

This role is primarily focused on order management, purchasing, inventory planning, vendor coordination, campus communication and quality control. You will work closely with our Fulfillment Associate, who is primarily responsible for picking, packing, shipping, receiving and warehouse activities.

This is still a hands-on role. While most of your time will be spent coordinating and managing Fulfillment activities, you must be comfortable jumping in to pick, pack, receive and ship orders during busy periods or when additional support is needed.

What You'll Do

• Coordinate campus and departmental orders from receipt through fulfillment.
• Keep campuses proactively informed about order status, timelines, backorders and delays.
• Place purchase and replenishment orders and follow up with vendors.
• Monitor inventory levels, minimum stock quantities and upcoming requirements to ensure materials are available when needed.
• Maintain accurate inventory, purchasing and order information in Business Central and supporting systems.
• Coordinate inventory counts and investigate discrepancies.
• Verify incoming vendor shipments and resolve purchasing or quantity issues.
• Ensure orders are accurately prepared, verified and shipped according to Fulfillment procedures.
• Track outstanding orders and backorders through completion.
• Maintain Fulfillment records, trackers, KPIs and process documentation.
• Identify recurring issues and recommend practical process improvements.
• Work closely with Marketing, Finance, IT and other departments on Fulfillment-related needs.
• Provide hands‑on backup for picking, packing, receiving, shipping and warehouse organization when required.

What We're Looking For

• 3+ years of experience in fulfillment, inventory management, purchasing, warehousing, distribution or a related operations role.
• Experience managing inventory, replenishment and vendor orders.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication and customer‑service skills.
• Strong Microsoft Excel and Microsoft 365 skills.
• Experience using an ERP, inventory or order‑management system.
• Ability to manage multiple orders, vendors and deadlines at the same time.
• Comfortable working in both an office and warehouse environment and performing hands‑on fulfillment work when needed.
• Ability to lift and carry packages up to 50 lb./23 kg
• Experience with Microsoft Dynamics 365 Business Central, inventory cycle counts, courier platforms, barcode/scanning systems or process improvement is an asset.

Salary: $60,000 - $68,000

Why Work With Us?

At Spirit of Math, we believe in creating a workplace where people feel valued, supported, and inspired to grow. When you join our team, you're not just starting a job - you're becoming part of a community that thrives on collaboration, learning, and shared success.

Here's what you can expect when you work with us:

Core Benefits

• Competitive salary with potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plans (including RRSP with company matching through DPSP).
• Generous paid time off, including sick leave, paid vacation, personal days, and scheduled paid summer shutdowns for some positions.

Career & Growth Opportunities

• Annual professional development budget for courses, certifications, and conferences.
• Internal mobility and clear pathways for advancement - we support your career journey.
• Opportunity to contribute ideas and shape how we work.

Work-life Balance & Well-being

• Flexible working hours to help you balance personal and professional priorities.
• On‑site yoga at headquarters and wellness initiatives throughout the year.
• Discounted gym memberships to support your fitness goals.
• Pet‑friendly headquarters office environment - bring your dog to work!

Culture & Perks

• Inclusive, diverse, and collaborative workplace culture where every person matters.
• Annual all‑staff conference to connect, learn, and celebrate together.
• Staff events and fun team‑building activities.
• Peer‑to‑peer recognition programs - we love celebrating success!
• Access to partnerships offering thousands of discounts on shopping, travel, entertainment, and more.

Lifestyle & Convenience

• Free snacks, unlimited coffee, and tea every day.
• Commuter‑friendly headquarters with free parking and easy access to public transit.

At Spirit of Math, we’re committed to fostering a positive and supportive environment where you can thrive - personally and professionally.

Join us and be part of a team where your contributions are valued, your growth is supported, and your well‑being is a priority.

To promote cooperation, inspire confidence, and release the genius in every child.

Please note that we may use artificial intelligence (AI) tools at certain stages of the hiring process to assist in screening, assessing, or selecting applicants for this position. These tools are used as a supplement to human review, and all final hiring decisions are made by our Hiring team.

Spirit of Math is an equal opportunity employer and adheres to equitable hiring, employment and promotion practices. The positions are open to all qualified applicants, including men, women, persons with disabilities, members of visible minorities, Aboriginal persons and other groups protected by human rights laws. We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.