Senior Fraud Detection Analyst Bilingual ( FRENCH AND ENGLISH)

Scotiabank; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Fraud Detection Analyst to join their dynamic team. In this pivotal role, you will prevent and minimize losses from fraudulent activities by analyzing alerts and collaborating with various stakeholders. The position requires strong bilingual communication skills and the ability to thrive in a fast-paced environment. You will champion a customer-focused culture while leveraging your analytical skills to identify and respond to fraud trends. This role offers a unique opportunity to make a significant impact while working in a supportive and inclusive atmosphere.

Qualifications

• Strong communication skills in both English and French are essential.
• Experience in customer service and relationship building is crucial.

Responsibilities

• Analyze alerts to detect and prevent fraud related to payment cards.
• Collaborate with branches to verify suspicious activities.

Skills

Bilingual communication (English and French)

Active listening

Relationship building

Critical thinking

Attention to detail

Customer service experience

Proficiency in PC applications

Education

Post-secondary education in business or related fields

Tools

Windows-based applications

Microsoft Word

Microsoft Excel

Lotus Notes

Job description

Requisition ID: #

Join a purpose-driven, high-performing team committed to results in an inclusive culture.

Purpose

The Senior Fraud Detection Analyst is responsible for preventing and minimizing losses caused by fraudulent activity on Payment cards and deposit accounts. This involves analyzing alerts from fraud monitoring systems, reviewing activity trends, contacting customers and branches, and coordinating with other financial institutions to determine if accounts have been compromised and if proactive measures are necessary.

Key Responsibilities

1. Champion a customer-focused culture to deepen client relationships and leverage bank systems and knowledge.
2. Detect and prevent fraud related to credit cards, debit cards, ScotiaOnline, Email Money Transfers, Western Union, and deposit fraud by analyzing alerts, assessing fraud probability, and taking appropriate actions such as blocking accounts or contacting customers.
3. Collaborate with branches and other financial institutions to verify suspicious activities.
4. Work closely with the Fraud Detection Team to share information, identify large-scale fraud trends, and respond effectively to fraud attacks.
5. Monitor service level agreements and alert queues to ensure timely action.
6. Identify patterns and escalate issues to relevant business partners as needed.

Skills and Qualifications

• Strong bilingual communication skills in English and French.
• Flexible with business hours, capable of working in a fast-paced environment.
• Excellent active listening, relationship building, and professional communication skills.
• Ability to navigate multiple Windows-based applications.
• Critical thinking and sound decision-making abilities.
• Attention to detail and ability to recognize risks.
• Experience in customer service, with a commitment to quality service.
• Proficiency in basic PC applications (e.g., Word, Excel, Lotus Notes).
• Previous retail banking or call center experience is an asset.
• Post-secondary education in business or related fields is an asset.

Working Conditions

This role operates on a 24-hour schedule in Scarborough at 888 Birchmount Rd. It involves standard office work with non-standard hours, occasional overtime, and work during peak seasons or increased fraud activity. The environment may be noisy and stressful due to sensitive cardholder issues. Use of a headset is required.

Shift Times

Tues-Sat, 4 PM - 12 AM

Location

Canada, Ontario, Toronto

Scotiabank is committed to diversity and inclusion. Accommodations are available upon request during the recruitment process. Only candidates considered for an interview will be contacted.